Generating a Crisis Contact Report

To verify that contacts are assigned for crisis management, physical security, and information security roles, you can generate a Crisis Contact Report. This report shows whether contact information is available in case of emergencies or threats to IBX data centers.

1. Sign in to the Customer Portal.

   tip

   This report can be run from the Report Center or from the User Management screen.

2. From the Administration menu, choose User Management.

   

3. From the User Management screen, click Generate Report.

   

4. On the User Details screen, select Reseller User Details or Customer User Details. If you select Customer User Details, select one or more accounts.

5. For User Status, select the user status to include in the report:

   • Active
   • Deactivated
   • Not Activated
   • Terminated
   note

   Terminated user accounts are permanently deactivated, whereas Deactivated user accounts can later be reactivated (if needed).

6. In the User Permissions section, select Crisis Contact Management.

   

The generated report provides detailed contact information for all three crisis contact roles. You can sort the report by regions, IBX locations, accounts, and other profile details.

Note: To change your crisis contacts, see Crisis Management Contacts.