Skip to main content

Manual Device Replacement

If you want to replace a VNF due to issues with the VNF itself (not related to the underlying infrastructure), use the self-guided device replacement process from the Network Edge portal. This process re-instantiates the VNF to the initially provisioned image without changing the Virtual Connections associated with the VNF. You are responsible for restoring your device configuration and then re-applying the license.

Network Edge virtual devices require a manual replacement process in cases where the Virtual Network Function (VNF) goes into an unrecoverable state. This topic provides general instructions for the replacement of the following VNF types.

  • Arista CloudEOS (Router)
  • Aruba EdgeConnect (SD-WAN)
  • BlueCat DNS & DHCP (Server)
  • BlueCat Edge Service Point
  • Check Point CloudGuard Security (Firewall)
  • Cisco Catalyst 8000V Autonomous mode (BYOL)
  • Cisco Adaptive Security Appliance (Firewall)
  • Fortinet FortiGate VM Series (Firewall)
  • Fortinet FortiGate (SD-WAN)
  • Infoblox NIOS (Grid Member)
  • Juniper vSRX (Firewall / SD-WAN)
  • Palo Alto VM-Series (Firewall)
  • Prisma (SD-WAN)
  • Versa FlexVNF (SD-WAN)
  • ZScaler App Connector
  • ZScaler Private Service Edge

For specific device replacement processes, see the following documentation:

Before Replacing Your Device​

  • Make a copy of the configuration backup. If you don't have a configuration backup, you will have to manually configure the replacement.
  • Unregister the license from the existing device, or procure a new license for the new device.
  • Apply the license from the portal as applicable.

Required Information​

The following information is required by each vendor.

Device TypeAttributes Required
Cisco Catalyst 8000V Autonomous modeSSH Public Key, user name for SSH / console access, License Token (BYOL)
Fortinet FortiGate FirewallSSH Public Key, user name for SSH / console access, Token ID or FortiFlex license
Fortinet FortiGate SD-WANToken ID or FortiFlex license, Temporary Password, Controller IP (Controller/Orchestrator IP)
Palo Alto VM-Series FirewallSSH Public Key, Token ID (Optional for non-Cluster)
Zscaler App Connector and Private Service EdgeImage version, SSH Public Key, Provisioning Key

Re-Instantiate Device​

  1. Sign in to the Equinix Customer Portal and navigate to Network Edge.

  2. On the Network Edge menu, select Virtual Device Inventory.

  3. Use the search filters to locate the virtual device you want to replace. Make sure you select the correct device to replace.

  4. Click the device name, and then click Tools.

  5. In the Replace Virtual Device section, click Request Replacement.

  6. The required information is dependent upon the vendor. After entering the required information for your device, click Request.

  7. In the Confirm Request box, click Submit Request.

warning

Once the request has been submitted, this process can’t be canceled.

While the device request is in progress, the device status will change to Provisioning.

Once the replacement process is done, the status changes to Completed and includes a time stamp. The Device Provisioning Status changes to Provisioned.

If any issues prevent the replacement process from completing successfully, the status will read Failed. If a failure occurs, open a support case. For information about opening a case, see Opening a Support Case.

After Replacing a Virtual Device​

  • Apply the saved backup configuration.
  • Check the license status to make sure it's registered.
  • Apply the license if required.
  • Verify interface and BGP configurations.

The following device attributes are retained on the replacement device:

  • Virtual Device UUID
  • Public IP
  • Virtual Connections
  • DLG

The following device attribute is changed on the replacement device:

  • System generated password

Arista VeloCloud SD-WAN Edge Device Recovery Process​

Arista VeloCloud SD-WAN Edge devices require users to perform a manual recovery process if it goes into an unrecoverable state. To replace the existing device:

  1. Complete the steps to Request RMA Reactivation Using Email provided by Arista.

  2. Follow activation procedures you receive in the email.

  3. Click the activation link in the email to activate your Arista VeloCloud SD-WAN Edge device. The device downloads the configuration and software from your VeloCloud Orchestrator.

    info

    In order to have successful communication between the VeloCloud SD-WAN Edge device and the VeloCloud Orchestrator, the orchestrator's IP address needs to be permitted in the Access Control List, and the ACL must be assigned to the VNF in the Device Details page in Network Edge. See Configure Access Controls for Virtual Devices for information on how to create a custom ACL.

  4. Sign in to the Equinix Customer Portal.

  5. Follow the Re-Instantiate Device process. Enter the Activation Key you received as part of the Arista RMA process, and click Request.

Was this page helpful?