Failure Scenarios for Network Edge Infrastructure

This topic shows examples of possible failures in Network Edge, and how Equinix responds.

This diagram shows the possible points of failure. The numbers correspond to the explanations below.

ECN Node or Link Failure:

• Equinix automatically reroutes the traffic.
• Equinix raises a Priority 2 incident.
• You are notified of a loss of resiliency.

ECX Node or Link Failure:

• Single and cluster Network Edge VNF connectivity will be disrupted. Redundant VNFs require redundant connectivity for higher resiliency.
• Equinix raises a Priority 1 incident if single and cluster VNF services are disrupted. Equinix raises a Priority 2 incident if the redundant VNF provides redundant connectivity through secondary ECX Node.
• You are notified of a loss of resiliency.

SPINE node failure:

• Equinix automatically reroutes the traffic.
• Equinix raises a Priority 2 incident.
• You are notified of a loss of resiliency.

TOR Node or Link Failure:

• Equinix automatically reroutes the traffic.
• Equinix raises a Priority 2 incident.
• You are notified of a loss of resiliency.

COMPUTE Failure:

• Equinix automatically redeploys environments on the same compute if the incident time is less than 30 minutes.
• After 30 minutes, Equinix redeploys the device on a new compute.
• You are sent a redeployment alert.

Network Edge Device Failure:

• You raise a Priority 1 incident through an Equinix portal or GSD.
• On Equinix-licensed devices, Equinix engages the device vendor if required.
• If you are using your own license or a 3rd party license, you are advised to engage the device vendor. See Demarcation of Device Responsibility per General Network Edge Device Scenario.

Compound ECX Node Failure:

• Equinix raises Priority 1 incident.
• You are notified of a loss of service.

Compound ECN Node Failure:

• Equinix raises Priority 1 incident.
• You are notified of a loss of service.

Compound TOR Failure:

• Equinix raises Priority 1 incident.
• You are notified of a loss of service.

Compound SPINE Failure:

• Equinix raises Priority 1 incident.
• You are notified of a loss of service.