Complete Pending Orders for End-Customers

As a Reseller, you can order Network Edge virtual devices through a formal quote and offline ordering process through the Equinix Sales team, generating a Pending Order in your Reseller account. You can then assign the pending order to your end customer accounts in the Customer Portal.

Locate the Pending Order

1. Sign in to the Customer Portal and navigate to the Network Edge Dashboard.

2. Select Virtual Device Inventory.

3. Use the Virtual Device Status drop-down to filter the list to devices Pending Order.

   

Assign a Device to a End-Customer Account

To assign a Pending Order for a device to an end-customer account:

1. Locate the pending order in your Virtual Device Inventory.

2. Click the device name to see its details.

3. In the Virtual Device Details section, click Complete Pending Order Configuration.

   

4. In the Assign this Device to a Customer Account box, click Assign Device.

   

5. Select a Customer from the pre-populated list and click Assign.

   

6. Click Confirm.

   

A banner will display at the top of the Inventory page indicating that the device was successfully assigned.