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Manage End-Customer Permissions

The Reseller Customer Management feature in Network Edge allows reseller primary administrators to grant the ability to provide Network Edge access to specific reseller end-customers.

Reseller Sub-Account Video​

When this permission is granted:

  • Resellers can order and view Network Edge devices on behalf of the end-customer.
  • Users in the end-customer organization can see Network Edge in the Equinix Customer portal.
  • Primary administrators for the end-customer organization can grant Network Edge permissions at the user level.

To edit an end-customer's permissions:

  1. Sign in to the Equinix Customer Portal.

  2. Click Administration and select Reseller Customer Management.

  3. In the Account Name column, click the arrow next to the account name to expand the list of customers for that account.

  4. Select the Enable Network Edge check box to allow Network Edge access.

  5. De-select the Enable Network Edge check box to disable Network Edge access.

  6. Click Submit.

After enabling Network Edge for the end-customer account, the reseller primary administrator can set permissions for the individual users in the end-customer organization:

  1. Click Administration and select Reseller Customer Management.

  2. Click the end-customer account and select View Users.

  3. A list of all users in the account displays. Click Manage Permissions.

  4. Set individual permissions as described in [Managing Network Edge Permissions](NE-managing-platform-permissions.htm).