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Reseller Impersonation

Using the Impersonation feature, you can preview the Inventory and My Company pages of other users within the Equinix Customer Portal.

Located just below the main navigation, you use the View As field to select the customer or organization you want to impersonate. This field lets you view Network Edge from the same lens and perspective as the user or organization who you are impersonating. It's even possible to create a device and connection as the user being impersonated.

How Personas Work in the Equinix Customer Portal​

Each user type can view and edit permissions exclusive to them. When you select the impersonation feature, the following pages reload with this information:

  • Inventory – The inventory of the selected organization
  • My Company – The service profiles of the selected organization
  • Create Connection – Service profiles that the organization can connect to
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When a user or organization is being impersonated, their view is maintained as the reseller navigates through pages. To remove the current impersonation view, click the X on the View As search field.

Sub-account impersonation is only possible for the user’s own organization. When selecting an external organization, the sub-account drop-down is deselected, and that organization’s sub-accounts are not visible.

User Types with Impersonation Features​

There are three types of users who have access to these impersonation features:

  1. Reseller and Reseller Primary Admin – Resellers who are not specifically Equinix users, but instead offer Equinix services to their own customers.

    • Reseller Primary Admin accounts can view, edit, approve, delete, and create for users assigned to their reseller account.
    • Reseller and Reseller Primary Admin users can use the sub-account Impersonation feature. In the View As field, click Search for Customer to display a list of sub accounts. You can also type the first letters of the name to narrow the search results.
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    When you create a connection while impersonating a sub account, the connection is made for the account you are impersonating.

  2. Equinix Admin and Reseller – These users have Equinix accounts and are also resellers.

    • Equinix Admin and Reseller accounts have permission to view, edit, approve, delete, and create for users that are under their reseller account.

    • This user type combines the functionality of the previous two. Equinix Admin and Reseller users can use both the Sub account and Organization Impersonation features. This feature lets you view as different organizations or accounts of their own organization.

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      Sub account impersonation is only possible for the user’s own organization. When selecting an external organization, the sub account drop-down is deselected, and that organization’s sub accounts are not visible.

  3. Equinix Admin – These users are not resellers, but Equinix employees who have accounts.

    • Equinix Admin accounts have permission to view, edit, approve, delete, and create for users that are under their view.