SLA, Service Policy, and Data Sheet

Service Policy and SLA

The Metro Connect and Inter-Metro Connect Policy defines the terms and conditions for using Metro Connect and Inter-Metro Connect services. It also includes the Service Level Agreement (SLA), which describes service availability and available service credits or remedies.

Metro Connect Uptime SLA

• Unprotected Metro Connect delivers a 99.9% uptime SLA.
• Protected Metro Connect delivers a 99.99% uptime SLA.
• Dual-Diverse Metro Connect delivers a 99.999% uptime SLA.

Download the Policy Document.

Data Sheet

The Metro Connect data sheet provides an overview of Metro Connect services, including service options, supported configurations, and connectivity capabilities between Equinix locations.

Download the Data Sheet.