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Ordering Metro Connect

Important

Equinix is upgrading its systems and updating the user experience in the Customer Portal over the course of 2026. If your account has been onboarded, ordering Metro Connect in the Customer Portal is temporarily unavailable. Thank you for your patience during this transition. For assistance with placing a Metro Connect order, contact your Sales Representative.

Equinix Metro Connect services offer point-to-point connectivity between Equinix data center locations within a metropolitan area and, in a few cases, between metropolitan areas in the same country. Download and review the Metro Connect data sheet.

Metro Connect is available in two offerings: Fabric Metro Connect (FMC) and Optical Metro Connect (OMC).

Order From the Customer Portal​

  1. Sign in to Customer Portal.

  2. From the Orders and Tickets drop-down list, and choose Network Ports.

  3. In the Interconnection Catalog, select either Fabric Metro Connect or Optical Metro Connect.

  4. Selecting either Fabric Metro Connect or Optical Metro Connect opens the ordering workflow, which displays availability and service details for the selected location.

Use the Left Navigation​

Use the left navigation to place an order. From the left navigation, select either Fabric Metro Connect or Optical Metro Connect.

Interconnection Dashboard​

The Interconnection Dashboard page includes a dedicated Optical Metro Connect card for ordering OMC.

  • Fabric Metro Connect orders aren't available from the Interconnection Dashboard. To order FMC, use the left navigation, or place the order through the Customer Portal.

Guided Ordering Flow​

Depending on the selected service, the corresponding ordering workflow opens with Metro Connect availability and location details.

Fabric Metro Connect Guided Ordering Flow​

  1. In Locations and Offering Details, select the following:

    • Metro area

    • A-side IBX data center

    • Z-side destination details:

      • To another Equinix customer in the IBX data center
      • To "Myself in the IBX data center"
      • To a Building Meet Me Room (BMMR)
      Letter of Authorization (LOA)

      Before you connect to another Equinix customer on the Z-side of your Metro Connect connection, the other customer must approve a Letter of Authorization (LOA). An LOA is also required when you connect to a partner or another user through Building Meet-Me Room (BMMR).

  2. Continue by selecting the following:

    • Billing account
    • Protection level: Dual-Diverse, Protected, or Unprotected
    • Port speed
    info

    Available Optical Metro Connect bandwidths appear as an informational link. Select the link to navigate to the Optical Metro Connect ordering page.

  3. In Connection Details, configure the patch panels, Letter of Authorization (LOA) information, and circuit identifiers required for service provisioning.

  4. To download a PDF for review, select Print Order Summary.

  5. In Purchase Order and Contact Details, enter the purchase order (PO) and contact information.

  6. In the Review section, confirm the service details and pricing. Select I agree to accept the Pricing Information, and to view the Order Terms.

  7. Select Submit Order.

Optical Metro Connect Guided Ordering Flow​

  1. In Locations and Offering Details, select the following:

    • Metro area

    • A-side IBX data center

    • Z-side destination details:

      • To another Equinix customer in the IBX data center
      • To "Myself in the IBX data center"
      • To a Building Meet Me Room (BMMR)
      Letter of Authorization (LOA)

      Before you connect to another Equinix customer on the Z-side of your Metro Connect connection, the other customer must approve a Letter of Authorization (LOA). An LOA is also required when you connect to a partner or another user through Building Meet-Me Room (BMMR).

  2. Continue by selecting the following:

    • Billing account
    • Protection level: Dual-Diverse, Protected, or Unprotected
    • Port speed (1 Gbps is no longer available as an Optical Metro Connect ordering option)
    info

    Available Fabric Metro Connect bandwidths appear as an informational link. Select the link to navigate to the Fabric Metro Connect ordering page.

  3. In Connection Details, configure the patch panels, Letter of Authorization (LOA) information, and circuit identifiers required for service provisioning.

  4. To download a PDF for review, select Print Order Summary.

  5. In Purchase Order and Contact Details, enter the purchase order (PO) and contact information.

  6. In the Review section, confirm the service details and pricing. Select I agree to accept the Pricing Information, and to view the Order Terms.

  7. Select Submit Order.

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