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Ordering Metro Connect

Equinix Metro Connect services offer point-to-point connectivity between Equinix data center locations within a metropolitan area and, in a few cases, between metropolitan areas in the same country. Download and review the Metro Connect data sheet.

Metro Connect is available in two offerings: Fabric Metro Connect and Optical Metro Connect.

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Resellers must order Metro Connect on behalf of their sub-accounts. Sub-account users cannot order Metro Connect through the Customer Portal.

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Metro Connect can be ordered without a signed quote. Service orders and quotes are typically used only for first installations for new customers, or if the customer purchases one or more Cross Connects that deviate from the list and customer-specific pricing.

Ordering From the Customer Portal​

To place an order for Metro Connect, first sign in to Customer Portal.

From the Customer Portal, either:

  • Use the Colocation Dashboard. From the Orders and Tickets drop-down list, choose Network Ports.

    In the Interconnection Catalog, select either Fabric Metro Connect or Optical Metro Connect.

  • Or use the left navigation to place an order. From the left navigation, select either Fabric Metro Connect or Optical Metro Connect.

  • Or use the Interconnection Dashboard page to order Optical Metro Connect.

    Fabric Metro Connect ordering isn't available from the Interconnection Dashboard. To order Fabric Metro Connect, use the left navigation, or place the order through the Customer Portal.

Guided Ordering Flow​

Follow the steps to configure Fabric Metro Connect or Optical Metro Connect.

New Customer Portal Experience

Equinix is upgrading its systems and the user experience in the Customer Portal. If your account has been onboarded to the new platform, ordering Metro Connect in the Customer Portal is temporarily unavailable. The portal displays a message stating that it cannot process your order and instructing you to contact your sales representative or email us for assistance placing a Metro Connect order.

Customer Portal message that Metro Connect ordering is unavailable

Ordering Fabric Metro Connect​

  1. In Locations and Offering Details, select the following:

    • Metro area

    • A-side IBX data center

    • Z-side destination details:

      • To another Equinix customer in the IBX data center
      • To "Myself in the IBX data center"
      • To a Building Meet Me Room (BMMR)
      Letter of Authorization (LOA)

      Before you connect to another Equinix customer on the Z-side of your Metro Connect connection, the other customer must approve a Letter of Authorization (LOA). An LOA is also required when you connect to a partner or another user through Building Meet-Me Room (BMMR).

  2. Continue by selecting the following:

    • Billing account
    • Protection level: Dual-Diverse, Protected, or Unprotected
    • Port speed
    info

    Available Optical Metro Connect bandwidths appear as an informational link. Select the link to navigate to the Optical Metro Connect ordering page.

  3. In Connection Details, configure the patch panels, Letter of Authorization (LOA) information, and circuit identifiers required for service provisioning.

  4. To download a PDF for review, select Print Order Summary.

  5. In Purchase Order and Contact Details, enter the purchase order (PO) and contact information.

  6. In the Review section, confirm the service details and pricing. Select I agree to accept the Pricing Information, and to view the Order Terms.

  7. Select Submit Order.

Ordering Optical Metro Connect​

  1. In Locations and Offering Details, select the following:

    • Metro area

    • A-side IBX data center

    • Z-side destination details:

      • To another Equinix customer in the IBX data center
      • To "Myself in the IBX data center"
      • To a Building Meet Me Room (BMMR)
      Letter of Authorization (LOA)

      Before you connect to another Equinix customer on the Z-side of your Metro Connect connection, the other customer must approve a Letter of Authorization (LOA). An LOA is also required when you connect to a partner or another user through Building Meet-Me Room (BMMR).

  2. Continue by selecting the following:

    • Billing account
    • Protection level: Dual-Diverse, Protected, or Unprotected
    • Port speed (1 Gbps is no longer available as an Optical Metro Connect ordering option)
    info

    Available Fabric Metro Connect bandwidths appear as an informational link. Select the link to navigate to the Fabric Metro Connect ordering page.

  3. In Connection Details, configure the patch panels, Letter of Authorization (LOA) information, and circuit identifiers required for service provisioning.

  4. To download a PDF for review, select Print Order Summary.

  5. In Purchase Order and Contact Details, enter the purchase order (PO) and contact information.

  6. In the Review section, confirm the service details and pricing. Select I agree to accept the Pricing Information, and to view the Order Terms.

  7. Select Submit Order.

Provisioning and Delivery Timelines​

Standard Orders​

Metro Connect has a global provisioning target of 10 business days from booking. This target is a best-effort estimate and is not guaranteed.

100 Gbps Orders​

In some metros, customers can order 100 Gbps Metro Connect services through the Customer Portal and receive service within the standard provisioning target. In most metros, 100 Gbps services require installation lead times of 8 to 16 weeks. Lead times vary by location. Contact your Equinix sales representative for regional estimates.

Expedited Orders​

You can request expedited Metro Connect provisioning for an additional charge.

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Extended Metro Connect orders cannot be expedited because Building Meet-Me Room (BMMR) connectivity is outside Equinix operational control.

Migrating a Metro Connect Connection​

You can migrate a live Metro Connect connection by moving the A-side or Z-side connection from one cage or cabinet to another within the same metro.

To request a migration, submit a scheduled maintenance request:

  1. Gather details about the physical connection, source and destination cages, and the maintenance schedule.

  2. Submit this information to the region’s migration team.

For migration requirements, workflow details, and submission instructions, see Request an Interconnection Service Migration.

If the circuit is not live, submit a de-install order and a new install order through the Customer Portal. You do not need to contact the migration team.

If only internal patching is required, submit a Smart Hands order, and select the Move Cables order type.

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