Ordering Metro Connect

Equinix Metro Connect services offer point-to-point connectivity between Equinix data center locations within a metropolitan area and, in a few cases, between metropolitan areas in the same country. Follow these steps before you order Metro Connect.

1. Download and review the Metro Connect data sheet.

2. Check the availability of Metro Connect for your location. Sign into Equinix Marketplace and click the Locations & Connectivity card. You can do a connectivity check for the source and destination data center locations. Determine if the correct port speed is available for your Metro Connect needs.

Important

Equinix is upgrading its systems and updating the user experience in the Customer Portal over the course of 2026. If your account has been onboarded, ordering Metro Connect in the Customer Portal is temporarily unavailable. We apologize for the inconvenience. Your Sales Representative can assist you in placing a Metro Connect order.

To order an Equinix Metro Connect port:

1. Sign in to Equinix Customer Portal.

2. From the Orders and Tickets drop-down list, choose Network Ports and click Metro Connect.

3. In the Locations and Offering Details section, select your metro area, the A-side IBX data center, and the Z-side destination details:

   • To another Equinix customer in the IBX data center
   • To myself in the IBX data center
   • To a BMMR (Building Meet-Me Room)
   Letter of Authorization (LOA)

   Before you connect to another Equinix customer on the Z-side of your Metro Connect connection, the other customer must approve a Letter of Authorization (LOA). An LOA is also required when you connect to a partner or another user through Building Meet-Me Room (BMMR).

4. Select a billing account, a protection level, and the port speed for your new Metro Connect. Click Next: Connection Details.

5. In the Connection Details section, provide the port and connection details for the A-side and Z-side IBX locations.

6. In the Purchase Order and Contact Details section, enter the purchase order (PO) and contact information.

7. To download a PDF for review, click Print Order Summary.

8. Review the Service Details and Pricing, click I agree to accept the Pricing Information, and view the Order Terms.

9. Click Submit Order.