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Marketplace FAQs

Get answers to frequently asked questions below and watch the series of Marketplace How To Videos. If you don't see your question on this page, contact the Marketplace Team.

Key Features​

What is the Equinix Marketplace?​

The Equinix Marketplace is a customer-to-customer directory, search, and business application portal that helps Equinix customers connect with each other to find Enterprise companies and the IT, Network, SaaS, and Cloud services they need to grow their business on the digital edge. Watch the video, Marketplace Overview.

What functions can I perform on the Equinix Marketplace?​

Buyers can search and browse for providers that offer products and services in the locations that match their requirements. They can click on a seller’s search results information to be taken to their storefront. Sellers can feature their products and services by creating and managing their own online storefronts within the Marketplace.

In addition, Marketplace users can send messages to contact each other, share information, and pursue opportunities through short messages. Watch the video, Marketplace Search and Connect.

The Marketplace incorporates social media, including LinkedIn, Twitter, and Facebook to provide several different methods of contact and communication.

Getting Started​

How can I contact a service provider?​

In search results, look for Message next to a company name and select the box. Selecting multiple companies allows you to reach out to multiple contacts from different companies. Attachments can be added to provide further information like Request for Quotes or Proposals. You can also Message this provider from a company's storefront. Email messages are sent to recipients and also appear in member Marketplace dashboards.

How do I edit my user profile?​

Edit your user profile by clicking the User Profile navigation button. Enter updated information on the User Profile page (your first and last name, title, description, phone number, country, and avatar image). When finished, click Save Changes at the bottom of the page to submit your profile updates.

Note: Starting November 2021, ECP customers will be directed to their user profiles in ECP to make changes to their profile, change user name, reset password, update their PIN or security questions.

How do I change my password?​

If you are registered on Marketplace with no other access to other Equinix portals such as ECP, Equinix Fabric or Equinix Precision Time, you can reset your password via Marketplace login reset password page.

If you have access to other Equinix portals, you will be directed to your user profile in ECP to make changes to your profile, change username, reset password, update your PIN or security questions.

How do I edit my company profile?​

If you have company Editor access, make changes to your company profile by clicking My Company. In My Company, click on the edit icon and enter your updated information. When finished, click Save to submit your updates.

How can I add team members to my company?​

If you have company Editor access, you can edit the contacts that appear in the Meet the Team section of your company by navigating to My Company > Contacts.

Highlight, click, and drag anyone from the Team Members list into the Contacts Appearing in Your Company list. When dragging a name to the Contacts Appearing in Your Company column, be sure to place the name on top of an existing name. When the name is highlighted with a green box, release the name to add it to the column.

Support​

Who do I contact for customer support?​

For customers in North America, email the Equinix Service Desk at support@equinix.com or call 1.866.EQUINIX (1.866.378.4649). For customers in all other regions, click the Contact Us link at the bottom of any page and select your local Service Desk.