# Tickets for Reseller Sub-Accounts

As a reseller, you might need to help sub-accounts with their assets. To create and manage tickets for sub-accounts, use the Managed Solutions Portal through the Equinix Customer Portal (ECP).

> **Note**
>
> Contact your sales representative to verify your permissions to create and manage reseller sub-accounts.

## Create Tickets for a Sub-Account[​](#create-tickets-for-a-sub-account "Direct link to Create Tickets for a Sub-Account")

If you're already logged into the Managed Solutions Portal, you can access the *Assets* screen by selecting **Manage Assets** from the *Administration* menu.

![](https://docs.equinix.com/assets/images/gms-reseller-admin-879c068acaa290c4658abdc09ba820ea.png)

Or you can access it through Customer Portal.

1. Log in to the [Customer Portal](https://portal.equinix.com).

2. From the *Administration* menu, select **Reseller Customer Management**.

   ![](https://docs.equinix.com/assets/images/gms-reseller-ecp-b7fde7fdb98df27281c734cdd61d8acf.png)

   The *Reseller Customer Management* page shows your accounts.

   ![](https://docs.equinix.com/assets/images/gms-reseller-account-18f10538a9ec204c722f76257b47b536.png)

3. To view a list of sub-accounts, click the arrow next to the account name.

   ![](https://docs.equinix.com/assets/images/gms-reseller-subaccount-0aab0dde7f2d161a3d66846b0a16f1be.png)

4. Click the options menu in the right-most column and select **Managed Solutions View Tickets**.

   You are taken to the Managed Solutions Portal. The list of tickets for your sub-accounts is displayed.

5. Click **Create Ticket** on the upper right side of the window.

6. On the *Create Ticket* page, click a card to select an issue type from the Service Catalog. You can use the search and filter options at the top to narrow the choices.

   ![](https://docs.equinix.com/assets/images/gms-reseller-ticket-catalog-798f7cd4c763776336b80b5c44c90256.png)

   > **Note**
   >
   > The issue type shown may vary, based on your account and permissions.

   The *Create Ticket* form is displayed.

7. In the *Details* section, choose a Category, Product, and Service.

8. Click **Ticket for Sub Account**.

   ![](https://docs.equinix.com/assets/images/gms-reseller-ticket-54ec688a33242db3f34604999f05cdf0.png)

9. Enter a *Subject* and *Description* for the ticket.

10. Click **Create Ticket**.

> **Note**
>
> Sub-account users can view the tickets you create for them.

## Managing Tickets[​](#managing-tickets "Direct link to Managing Tickets")

Resellers can use the Managed Solutions Portal to view and manage open tickets for all their sub-accounts.

[](https://docs.equinix.com/assets/files/gms-reseller-ticket-manage-f3f2e4a44e8f0f07f7ba80cb62f8c38a.png)

Sub-account users can also view and add information to the tickets assigned to their sub-accounts.

![](https://docs.equinix.com/assets/images/gms-reseller-sub-ticket-b106266f64bf4d56f483f9c6830d1b01.png)

The sub-account user or contact can only view the tickets for their account.

![](https://docs.equinix.com/assets/images/gms-subaccount-ticket-6829d2763c6903aea4caaa18c92b0cce.png)

Only basic tickets can be created by a sub-account user. When the sub-account user creates a ticket, the Service Catalog cards are filtered to show only the items that are related to assets assigned to the sub-account.