Service Levels – EBC Single Tenant
Availability
The availability levels of the service are shown in the table below.
| Availability Level | EBC Variant | Availability (%) | Implementation | RPO | RTO |
|---|---|---|---|---|---|
| Standard (with Managed Backup) | Flex, ST | 99.95% | Within 1 data center | 4–24 hours¹ | 8 hours² |
| Standard (with EBC Availability) | Flex, ST | 99.95% | In multiple data centers | 1–12 hours | 30 min |
| Premium | ST | 99.99% | In multiple data centers | 0 min | 30 min |
Notes:
¹ Default is 24 hours.
² The time depends on the amount of data.
Service Requests
You can request the following standard changes through the service portal as a service request.
| Request Name | Description | Included/Additional¹ |
|---|---|---|
| Expand storage within existing Tier | Increasing the quota of a storage tier. | Included |
| Expand compute capacity | Expanding the Decreasing Units (vCPU + vRAM) of a VDC in Shared EBC. | Included |
| Add a single public IPv4 address | Adding a single Public IPv4 address to the VDC Edge (max. 15 addresses). | Additional |
| Add single Public IPv4 block | Adding one Public IPv4 address block to the EBC customer platform (max. one /27 block per three months). | Additional |
| Add external network | Adding an external network to a VDC. | Additional |
| Expand the number of internal networks | Increase the number of available networks within a VDC (five networks per application). | Included |
| Add/remove Edge | Adding a new edge in a VDC. | Included |
| Change size of Edge | Changing the size of an edge in a VDC. | Included |
| New VDC | Adding an extra VDC. | Included |
| Terminate VDC | Deleting a customer VDC (customer must have deleted the data). | Included |
| Change external access VCD API | Changing the access to the VCD API. | Additional |
Note:
¹ Included means the request is part of the service and has no additional implementation cost. Additional means the service request has an additional cost, and its execution requires approval in the service portal.
You can request all changes not listed in the table above by selecting change at the service request module. Equinix will perform an impact analysis to determine whether the change can be implemented and to determine the associated costs and lead time.
See Maintenance and Support to learn about failure handling and related information.