# EBC Flex Operational Activities

## Responsibilities[​](#responsibilities "Direct link to Responsibilities")

### Provisioning[​](#provisioning "Direct link to Provisioning")

| Provisioning of the Following Components                                             | Equinix | Customer |
| ------------------------------------------------------------------------------------ | ------- | -------- |
| Delivery of the virtual EBC data centers in accordance with the design               | RAC     | I¹       |
| Delivery of the agreed compute capacity in accordance with the design                | RAC     | I¹       |
| Delivery of the agreed storage capacity in accordance with the design                | RAC     | I¹       |
| Delivery of the agreed backup capacity according to the design (optional)            | RAC     | I¹       |
| Delivering the agreed network functionality in accordance with the design (optional) | RAC     | I¹       |
| Delivery of the EBC management console                                               | RAC     | I¹       |
| Creating 2 virtual routers per VDC in size "M"                                       | RAC     | I¹       |
| Create 1 virtual router in the Inter-vApp network for each size "S"                  |         | RACI     |
| **Single Sign-On**                                                                   |         |          |
| Configure password complexity                                                        | I²      | RAC      |
| Configure external authentication sources                                            | I²      | RAC      |
| Set two-factor authentication                                                        |         | RACI     |
| Self-service password recovery                                                       | I²      | RAC      |
| Full control over identities and assigned roles                                      |         |          |

### Standard Installation and Configuration[​](#standard-installation-and-configuration "Direct link to Standard Installation and Configuration")

| Installation and Configuration                                                                          | Equinix | Customer |
| ------------------------------------------------------------------------------------------------------- | ------- | -------- |
| Initial configuration of the purchased EBC solution in accordance with the design                       | RAC     | I¹       |
| Initial configuration of the management layer for the EBC customer solution                             | RAC     | I¹       |
| Initial configuration of the Equinix backup/snapshot for the IaaS layer under the EBC customer solution | RAC     | I¹       |
| Create, import, and manage VMs and vApps                                                                | RAC     | RAC      |
| Scale VMs up and down                                                                                   | I²      | RACI     |
| Manage VM Snapshots                                                                                     |         | RACI     |
| Manage access to VMs with the console                                                                   |         | RACI     |
| Request performance statistics                                                                          |         | RACI     |
| Create and fill "Library" with your own ISO/OVA files                                                   |         | RACI     |
| Manage extensive EBC data centers with extensive scripting & automation capabilities                    |         | RACI     |
| Separate or group VMs for availability or performance                                                   | I²      | RAC      |
| **NFV**                                                                                                 |         |          |
| Virtual L2 networks                                                                                     | I²      | RAC      |
| Standard firewalling                                                                                    | I²      | RAC      |
| Routing (static)                                                                                        | I²      | RAC      |
| Routing (dynamic OSPF / BGP)                                                                            | I²      | RAC      |
| NAT                                                                                                     | I²      | RAC      |
| DHCP                                                                                                    | I²      | RAC      |
| Load Balancing                                                                                          | I²      | RAC      |
| VPN (IPSec, Client)                                                                                     | I²      | RAC      |

### Operational Standard Management Processes[​](#operational-standard-management-processes "Direct link to Operational Standard Management Processes")

| Operational Standard Management Processes                                                                          | Equinix | Customer |
| ------------------------------------------------------------------------------------------------------------------ | ------- | -------- |
| Technical management of the service (overall)                                                                      | RAC     | I¹       |
| Functional management of the customer environment within the service (overall)                                     | I²      | RAC      |
| Monitoring of the underlying IaaS components of the service provided                                               | RAC     | I¹       |
| Management of the Equinix backup/snapshot solution for relevant underlying IaaS components of the service provided | RAC     | I¹       |
| Management of the Shared Management layer of the service                                                           | RAC     | I¹       |

**Notes:**

* Informing is only mandatory for tasks that have an impact on the functioning of the user environment.
* Informing is only required for tasks that have an impact on the operation and/or management of the service.