# Operational Activities

## Responsibilities[​](#responsibilities "Direct link to Responsibilities")

### Provisioning[​](#provisioning "Direct link to Provisioning")

| Provisioning of Components                                             | Equinix | User |
| ---------------------------------------------------------------------- | ------- | ---- |
| Delivery of the virtual EBC data centers in accordance with design     | RAC     | I¹   |
| Delivery of the agreed compute capacity in accordance with design      | RAC     | I¹   |
| Delivery of the agreed storage capacity in accordance with design      | RAC     | I¹   |
| Delivery of the agreed back-up capacity according to design (optional) | RAC     | I¹   |
| Delivery of the agreed network functionality in accordance with design | RAC     | I¹   |
| Delivery of the EBC management console                                 | RAC     | I¹   |
| Single sign-on: Configuring password complexity                        | RAC     | I¹   |
| Single sign-on: Configuring external authentication sources            | RAC     | I¹   |
| Single sign-on: Set two-factor authentication                          | RAC     | I¹   |
| Single sign-on: Self-service password recovery                         |         | RACI |

**Note:**

1. Informing is mandatory only for tasks that have an impact on the functioning of the customer environment.

### Standard Installation and Configuration[​](#standard-installation-and-configuration "Direct link to Standard Installation and Configuration")

| Installation and Configuration                                                                           | Equinix | User |
| -------------------------------------------------------------------------------------------------------- | ------- | ---- |
| Initial configuration of the purchased EBC solution in accordance with design                            | RAC     | I¹   |
| Initial configuration of the management layer for the EBC customer solution                              | RAC     | I¹   |
| Initial configuration of the Equinix back-up/snapshot for the IaaS layer under the EBC customer solution | RAC     | I¹   |
| Manage VM snapshots                                                                                      |         | RACI |
| Request performance statistics                                                                           |         | RACI |

**Note:**

1. Informing is mandatory only for tasks that have an impact on the functioning of the customer environment.

### Operational standard management processes[​](#operational-standard-management-processes "Direct link to Operational standard management processes")

| Activities                                                                                                         | Equinix | User |
| ------------------------------------------------------------------------------------------------------------------ | ------- | ---- |
| Technical management of the service (overall)                                                                      | RAC     | I¹   |
| Functional management of the customer environment within the service (overall)                                     | I²      | RAC  |
| Monitoring of the underlying IaaS components of the service provided                                               | RAC     | I¹   |
| Management of the Equinix backup/snapshot solution for relevant underlying IaaS components of the service provided | RAC     | I¹   |
| For Windows use, keeping VMware tools up to date (VMware tools may be left two releases behind (N-2))              | I¹      | RAC  |
| Management of the Shared Management layer of the service                                                           | RAC     | I¹   |

**Note:**

1. Informing is mandatory only for tasks that have an impact on the functioning of the customer environment.
2. Informing is required only for tasks that have an impact on the operation and/or management of the service.