Operational Activities
Responsibilities
Provisioning
| Provisioning of Components | Equinix | User |
|---|---|---|
| Delivery of the virtual EBC data centers in accordance with design | RAC | I¹ |
| Delivery of the agreed compute capacity in accordance with design | RAC | I¹ |
| Delivery of the agreed storage capacity in accordance with design | RAC | I¹ |
| Delivery of the agreed back-up capacity according to design (optional) | RAC | I¹ |
| Delivery of the agreed network functionality in accordance with design | RAC | I¹ |
| Delivery of the EBC management console | RAC | I¹ |
| Single sign-on: Configuring password complexity | RAC | I¹ |
| Single sign-on: Configuring external authentication sources | RAC | I¹ |
| Single sign-on: Set two-factor authentication | RAC | I¹ |
| Single sign-on: Self-service password recovery | RACI |
Note:
- Informing is mandatory only for tasks that have an impact on the functioning of the customer environment.
Standard Installation and Configuration
| Installation and Configuration | Equinix | User |
|---|---|---|
| Initial configuration of the purchased EBC solution in accordance with design | RAC | I¹ |
| Initial configuration of the management layer for the EBC customer solution | RAC | I¹ |
| Initial configuration of the Equinix back-up/snapshot for the IaaS layer under the EBC customer solution | RAC | I¹ |
| Manage VM snapshots | RACI | |
| Request performance statistics | RACI |
Note:
- Informing is mandatory only for tasks that have an impact on the functioning of the customer environment.
Operational standard management processes
| Activities | Equinix | User |
|---|---|---|
| Technical management of the service (overall) | RAC | I¹ |
| Functional management of the customer environment within the service (overall) | I² | RAC |
| Monitoring of the underlying IaaS components of the service provided | RAC | I¹ |
| Management of the Equinix backup/snapshot solution for relevant underlying IaaS components of the service provided | RAC | I¹ |
| For Windows use, keeping VMware tools up to date (VMware tools may be left two releases behind (N-2)) | I¹ | RAC |
| Management of the Shared Management layer of the service | RAC | I¹ |
Note:
- Informing is mandatory only for tasks that have an impact on the functioning of the customer environment.
- Informing is required only for tasks that have an impact on the operation and/or management of the service.