Enablement Services

Enablement Services is a premium highly specialized service available to help customers to accelerate the adoption of Equinix platforms and fulfill their needs for digital transformation, extracting the best value of our services and trusted advisor relationship.

Companies often need support with deeply specialized knowledge and experience to meet their transformation plans and growth needs in a more customized way. It usually refers to planned implementation and configuration demands to deploy a new or optimize an existing environment that goes beyond the standard installation of our offerings.

Equinix certified and highly experienced experts can support companies on those specialized demands, benefiting from our proximity to a diverse ecosystem of technologies, industry use cases and vendor support.

Sometimes, even though it is an activity that customers could perform with their own team, they may prefer to rely on our expertise to speed up the implementation process and focus on business priorities.

Main Available Options

• Equinix Fabric Enablement – Charged per redundant VC pack: Configuration of instant virtual connections (VC) in Equinix Fabric including the necessary BGP configurations.​
• Network Edge Enablement – Charged per Equinix Network Edge device type: Configuration of Equinix Network Edge device and testing procedures to ensure services are fully operational.
• Advanced Environment Setup - Per project scope: General activities related to environment setup, respecting the technologies approved in our matrix for deployments that involve multiple configurations, both network and security, as well as other types of configurations.

Benefits of Using Enablement Services

• Accelerates implementation processes by leveraging Equinix's expertise.
• Streamlines the deployment of projects with customization or support requirements.
• Customized support for companies requiring specialized knowledge or tailored service configurations.
• Assistance in decision-making, deploying new environments, or optimizing existing setups.
• Services are available based on specific needs, preventing clients from paying for unnecessary features.
• Cost-effective approach with specialized support without the need for keeping internal specialized resources.

Service Descriptions

Enablement Services are specialized consulting, implementation, and configuration services that support digital infrastructure implementation, particularly for adoption of Equinix platforms. The service is intended for customers requiring support beyond standard installation of Equinix offerings, including deployment of new environments or optimization of existing environments.

The service supports the setup of virtual connections and access to Equinix Fabric connectivity. Equinix Fabric is a service provider network that enables virtual connections between Equinix services, Cloud Service Providers, Network Service Providers, other customers, and additional endpoints. Equinix Fabric Enablement Service (EFES) supports configuration of network connectivity on Equinix Fabric across hybrid and multi-cloud environments, including connections to:

• Customer IT platforms located in cabinets or cages in Equinix IBX data centers
• Equinix Digital Services, including Metal, Network Edge, and Precision Time.
• Equinix Managed Solutions, such as Managed Private Cloud (MPC), Managed Private Firewall (MPF), and Managed Private Backup (MPB).
• Customer platforms and applications hosted in public cloud environments, including Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform (GCP), and other supported providers.

Standard Service

The service is customizable within the established limitations and service definitions, allowing customers to fully leverage the benefits of having best practices and decisions made by certified professionals. This approach brings agility to project deployments since Equinix applies its own pre-defined methodology, tools, and processes that facilitate and accelerate execution, optimizing distributed, hybrid and multi-cloud environments.

The Standard Service is offered as a one-time, non-recurring charge, and includes the following:

• Setup of the number of Virtual Connections (VCs) to pre-defined destinations. For example, Equinix Managed Solutions, AWS, Microsoft Azure, or GCP.
• Recommendations on Equinix Fabric redundancy and architecture.
• Support and advise on the Interconnection-related configuration within the Cloud Service Provider (CSP) environment. The configuration work for the Service is performed during Equinix business hours.

Service delivery options

The service is delivered using one of the following approaches, based on customer preference:

A: When Equinix performs the setup activities on the customer’s behalf:

• Configuration values are collected using the Technical Specifications Form.
• If access to the Equinix Customer Portal (ECP) or other service credentials is required, the customer provides the appropriate user access under the customer account.

B: When the customer performs the setup with Equinix providing real-time guidance:

• Configuration values are collected using the Technical Specifications Form.
• Equinix provides step-by-step configuration guidance while viewing the Equinix Fabric Portal with the customer during a remote session.

Service inquiries

Inquiries related to the Equinix Fabric Enablement Service are handled via email.

• Inquiries are limited to topics directly related to the Equinix Fabric Enablement Service contracted service.
• Inquiries unrelated to the contracted service are not supported.

Service Demarcation and Enabling Services

Information and deliverables are expanded and finalized in a Scope of Work during commercial negotiations and revalidated at project kick-off. The delivery steps and outputs may vary by Scope of Work. However, the activities below are common to most scenarios.

• A Customer Project Manager (CPM) and a delivery team are assigned.
• A kick-off video conference is conducted by the CPM and the delivery team.
• Details, schedule, deliverables, and measurement of results are aligned during the planning phase.
• Recurrent progress reporting is provided during delivery.
• Testing and validation are performed and presented at the end of implementation.
• Applicable deliverables are presented and may include a description of the methodology used, a results report, and diagrams/blueprints.

This service includes the following:

• Remote configuration support via the Equinix Fabric Portal.
• Configuration of network interfaces for the relevant Managed Solutions product.
• BGP configuration.
• Assistance with configuration of the CSP-side network device (advice on basic CSP-portal actions such as creating a service key often referred to as an "s‑key" in the CSP portal), accepting the VC connection, and configuring basic BGP peering.

This service does not include the following:

• Pre‑sales consultancy on Equinix Fabric architecture or design.
• Provisioning of physical Equinix Fabric ports (ordered and charged separately).
• Ongoing management of Virtual Connections (VCs).
• Provisioning or configuration of on-premises or colocation network equipment (for example, routers, switches).
• Network design or connection migration planning.
• Overall architecture of end-to-end networks.
• Detailed troubleshooting and support on the underlying Equinix Fabric EVPN network (such issues must be reported and resolved through the Equinix Fabric Portal or Customer Support).

All required third‑party service contracts must be completed prior to service delivery, including user account and access validation. Upon completion of the enablement, customers are expected to have sufficient knowledge to manage their own VCs. Additional enablement packages may be purchased if more VCs are needed.

Packages and Charges

Enablement Services are charged as a one‑time, Non‑Recurring Charge (NRC) based on the agreed scope. Package options for EFES are defined by the number of Virtual Connections (VCs) on Equinix Fabric:

Package option	Number of VCs	NRC	MRC
Small	2	Yes	No
Medium	6	Yes	No
Large	10	Yes	No
Custom	As per Statement of Work (SoW)	Yes	No

In general, the use of approved tools is already included in the cost of the project (when applicable). If any other specialized technology or tool is required, Equinix may suggest it to the customer, who will decide whether to proceed and bear the additional costs.

Roles and Responsibilities

During service execution, information integrity is maintained by preserving customer data and applications throughout configuration activities and after service completion, including migration or configuration scenarios. Data stored in any temporary repository used to support the service is deleted after the reporting window for issues has concluded.

Network-level security controls are applied using firewall rules to ensure that the temporary repository is accessible only from the customer’s designated source and destination networks.

The customer is responsible for providing, in a timely manner, all information and access required to complete service delivery. This may include administrative access to customer‑owned or customer‑managed equipment. The customer is also responsible for ensuring the accuracy of all data and information provided.

Onboarding Phase — VC Configuration (RACI)

Provisioning responsibilities during the onboarding and configuration phase are assigned as follows:

Activity	Equinix	Customer
Configure Virtual Connection (VC)	R / A	C / I
Configure BGP routing on Managed Solutions service	R / A	C / I
Configure BGP routing at Cloud Service Provider	C / I	R / A
Configure BGP routing at customer colocation equipment	C / I	R / A

RACI definitions:

• R = Responsible
• A = Accountable
• C = Consulted
• I = Informed

Service Requests

The Equinix Fabric Enablement Service is a one-time enablement service. As a result, service requests are not applicable after service completion. For assistance with the setup of additional Virtual Connections (VCs) or for configuration changes, customers should contact their Account Executive or Customer Success Manager (CSM).

Reporting

A report containing configuration information is provided upon completion of setup and configuration.

Service Level Availability (SLA)

Configuration work is performed within the lead times outlined in the table below.

Package	Number of business days
Small	3 days
Medium	20 days
Large	20 days
Custom	As per Statement of Work (SoW)

Business day: Weekdays from 08:00 to 18:00 local time at the primary service delivery location specified in the order.

Work is performed during business hours. Lead time begins once all required configuration information is available.

For the Small package, the customer may specify the date and time for the configuration work. The requested schedule must be within business hours and no earlier than three business days from the date all configuration details are available.

If configuration work is required outside business hours, additional charges apply.

Each package is delivered as a single engagement. If different timelines are required, separate packages must be contracted.