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Digital Infrastructure Management (DIM)

Digital Infrastructure Management (DIM) is a proactive operational management service grounded in Information Technology Service Management (ITSM) best practices. It is designed to ensure the availability, performance, governance, and security of customer infrastructure across both physical and virtual environments.

DIM supports both physical and virtual targets within Equinix, including Equinix Digital Services and assets located in our IBX data centers, limited to technologies listed in our Technology Matrix.

The Equinix Managed Solutions (EMS) team comprises certified, multidisciplinary professionals equipped with the tools and expertise to manage diverse infrastructure targets while meeting defined service and availability level agreements (SLAs).

In addition to routine maintenance and regular analyses, we deliver timely and relevant insights to support strategic decision-making along with unlimited support for managed items.

Key Features​

DIM provides comprehensive infrastructure management through the following capabilities:

  • Availability and Performance Management Continuous monitoring and proactive recommendations to optimize infrastructure availability and performance in alignment with business objectives.

  • Rapid Response Our team is available around the clock to address detected anomalies, resolve incidents, and fulfill customer requests from our service catalog.

  • Growth Planning Regular capacity management analysis and growth recommendations help customers scale efficiently and plan for future needs.

  • Governance, Security and Compliance Gain visibility into system updates, access controls, and hardening measures to reduce risk and maintain a strong security posture.

  • Change Management Support for managing change processes to minimize service disruption and mitigate associated risks.

  • Service Level Agreement Robust SLAs ensure timely response and high availability for all managed infrastructure components.