レポートセンター

The Report Center in the Customer Portal offers operational insights into your IBX data center deployments. The reports can assist you with compliance requirements, internal process reviews, and uptime optimization of your deployments.

The reports provide information about:

• 電源管理と冗長性
• セキュリティ監査、アクセスログ、およびセキュリティアクセス権
• コロケーション、Cross Connect、電力展開
• 予算と計画におけるSmart Handsの活用
• トラブルシューティングおよびインシデント調査

Reports are generated in Microsoft Excel (.xlsx) format or comma-separated values (.csv) format.

メモ

Your permissions determine which reports are available to you.

レポートの頻度:

レポートは必要に応じて、またはスケジュールに合わせて定期的に作成することができます。

• ワンタイム
• 週毎
• 月次
• 四半期毎
• 年1回

レポートの種類

セルフサービスレポート

These are the self-service reports that you can order on-demand in the Customer Portal:

名前	詳細	ユニット	利用時間	Permissions Needed
IBX/ネットワーク、およびマネージドソリューションv関連の通知	期間中のすべてのメンテナンス通知を表示	ケージ	7日、14日、30日、3カ月、6カ月、1年	IBXサービス関連の通知
IBX訪問ログ	Shows a list of visitors who signed in with Security at an IBX.	組織	1d, 7d, 14d, 30d, 90d, 180d, 1yr, Custom range	Administrator role, with Manage User permission
インストールベースレポート	Shows install base (all assets, including cages, cabinets, power, cross connects, etc.). For more details, see View Your Install Base/Assets.	組織	7日、14日、30日、3カ月、6カ月、1年	インストールベース
使用中ポートのレポート作成	パッチパネルごとのポートの使用状況を表示	パッチパネル	スナップショット	Cross Connectおよび構内配線
オーダー関連の通知レポート	期間中のすべてのメンテナンス通知を表示	組織	7日、14日、30日、3カ月、6カ月、1年	利用不可
オーダーレポート	一定期間内のすべての注文を表示	組織	7日、14日、30日、3カ月、6カ月、1年	利用不可
Smart Hands: 料金と作業費用	Shows details about all your billed Smart Hands charges for a selected time period.	Org / IBX	7日、14日、30日、3カ月、6カ月、1年	Smart Handsチケットの発行
ユーザ監査レポート	Shows a list of changes (i.e., audit trail) for the access list.	組織	7日、14日、30日、3カ月、6カ月、1年	Administrator role, with Manage User permission
ユーザー情報レポート	アカウント権限、ポータルのアクセス権、IBXのアクセス権のある連絡先、通知連絡先、アクティブなサイト訪問者連絡先、イーサネットポータルのアクセス権のある連絡先のリストを表示	組織	スナップショット	Administrator role, with Manage User permission
消費電力レポート	Shows power consumption for the selected assets (cage, cabinet, or circuit) for a specified time period.	Cage / Cabinet / Circuit	1d, 30d, 1m,1qtr, 1yr, custom range	消費電力レポートの権限

Chargeable Reports

These reports can also be ordered in the Customer Portal; but because they require a Smart Hands technician to collect data at the IBX, they are associated with a fee:

名前	詳細	ユニット	利用時間	Permissions Needed
電力消費レポート – 非BCM	Shows power consumption by cage for equipment NOT covered by BCM. Shows manual power measurements for each circuit. An Equinix technician goes to your cage or cabinet and takes a measurement of amperage using an amp clamp. Applies to AC and DC, primary and redundant.	20回路	スナップショット	Smart Handsチケットの発行
IBXアクセスアクティビティレポート	Shows who has accessed the cage, and when (security provided by the EOC). Note: This report was formerly known as the Cage Access Log. Charges 0.5 Smart Hands hours.	ケージ	1d, 7d, 14d, 30d, 90d, 180d, 1yr, Custom range	Smart Handsチケットの発行
IBXアクセス権レポート	Shows a list of contacts who have permission to access the customer space (with or without an access card). Note: This report was formerly known as the Access Enrollment Report. Charges 0.5 Smart Hands hours.	ケージ	1d, 7d, 14d, 30d, 90d, 180d, 1yr, Custom range	Smart Handsチケットの発行

チップ

For discounted fees, you can purchase a Smart Hands Support Plan.

サービス提供レポートについてのお知らせ

To order a one-time or recurring Service Delivery report, contact your CSM or the Global Service Desk (GSD).

New requests for Service Delivery reports are charged as shown below.

レポートの種類	詳細	料金
サービスデリバリーレポート - SLA	Provides site-level details such as temperature, humidity, cross connect availability, and power draw details.	1 Smart Hands hour per cage
サービスデリバリーレポート - IBXサービスサマリー	Provides IBX details such as incident reports, cage access, access enrollment, and planned preventive maintenance.	2 Smart Hands hours per cage
サービスデリバリーレポート - カスタマイズ	Provides custom details at your request, such as trouble tickets, environmental reports, portal reports, finance data, PUE readings, and business or service review reports.	2 Smart Hands hours per cage

チップ

For discounted fees, you can purchase a Smart Hands Support Plan.

レポートのリクエスト

To order reports in the Customer Portal:

1. From the Reports menu, select Report Center.

   

   The Request Report tab lists the available reports.

   

   メモ

   Reports highlighted in yellow are chargeable because they require a Smart Hands technician at the IBX data center. Learn more about Smart Hands.

2. To refine the list of reports, use the Filter By Category options.

3. Select a report, complete the required fields, and select Generate Report. You will receive an email notification when the report is ready. For example:

   

Viewing or Downloading Your Report

When your report is ready, you receive an email notification. If the report is small, the report file may be attached to the notification email, and you can view or download it directly from the email. If the report is not attached to the email, you can retrieve it from the Customer Portal.

For Self-Service Reports

To download or delete a self-service report:

エクイニクス カスタマーポータル (ECP)にログインします

• You can see your reports in the Message Center on your Orders dashboard.

  

• Or, from the Reports menu, select My Reports.

  

メモ

• A blue dot indicates a newly generated report.
• A red dot indicates a report that did not run successfully. Try requesting the report again.

For each report listed, you can download it to your device, or you can delete it. You can use the checkboxes in the first column to download or delete multiple reports at once.

重要：

All self-service reports are automatically deleted from the portal after 7 days.

For Chargeable Reports

To download a Smart Hands report:

1. エクイニクス カスタマーポータル (ECP)にログインします

2. From the Orders and Tickets menu, select Orders and Tickets History.

3. Locate the Smart Hands order for the report, then select it.

   チップ

   For help finding an order, see Orders and Tickets History.

   The generated report is shown in the Activity Timeline as a file attachment.

   

4. Click the file to download it.

Changing the Settings for Recurring Reports

If you configured a report to run automatically on a schedule, you can change the settings at any time.

For Self-Service Reports

1. From the Reports menu, select Manage Reports

   

2. For each report, you have options to:

   • Generate the report now.
   • Edit the report settings.
   • Delete the report (this cancels all future runs).
   重要：

   For reports that are sent to multiple recipients, changing or deleting the report recurrence affects all recipients.

For Chargeable Reports

After you submit an order for a recurring report (such as a Power Consumption report that runs every month), a new Smart Hands order is automatically placed every month for the report. If you need to change or cancel the recurrence settings, contact the Global Service Desk (GSD).

重要：

Recurring chargeable reports are billed per each instance of report delivery. For example, if the report is set to run weekly, you are charged for the report every week.

Renaming Reports

To specify a custom report name in Report Center, go to any Reports page (except Smart View: Power Consumption Report, Smart View: Environmental Report, and Smart Hands: Power Consumption):

1. Enter a name for the report in the Report Name field.

2. The name must contain only:

   • Letters (A–Z, a–z)
   • 数字（0～9）
   • Underscores (_)
   • Hyphens (-)