Service Levels – EBC Core
可用性
| Availability Level | Availability (%) | Implementation | RPO | RTO |
|---|---|---|---|---|
| Standard | 99.9% | Within 1 data center | 24 hours | 8 hours 2 |
| Premium (only possible with EBC ST) | 99.95% | In multiple data centers | 4 hours 1 | 4 hours 1 |
注
- RPO および/または RTO の値が低い場合は、カスタマイズされた設計が必要となります。
- 記載されている時間は、データ量によって異なります。
サービスリクエスト
| Request Name | Description | Service Request / Change |
|---|---|---|
| Expand storage within existing EBC-core tier | Increasing the data store of a storage tier | Service Request1 |
| Request storage new tier | Requesting storage for a tier that is not yet available for the customer | Service Request |
| Migrate storage tier | Moving customer data to another tier | Service Request |
| Expanding Core compute capacity | Adding host(s) for increasing the vCPU or vRAM capacity of a single cluster in EBC Core | Service Request |
| Add only Public IP4 block | Add one Public IP-v4 address block on the EBC customer platform (max. one / 27 block per three months) | Change2 |
| Add VLAN | Adding a VLAN to an EBC customer platform | Change |
| Create IPsec VPN for management | Create an IPsec VPN management network | Change |
| Create management account | Creating a new management account for operational management within the customer platform | Service Request |
| Change management account | Changing the characteristics of a management account for operational management within the customer platform | Service Request |
| Remove management account | Removal of a management account for operational management within the customer platform | Service Request |
| Change of management role | Adjusting group memberships of a management account for operational management within the customer platform | Change |
注
-
サービスリクエストは、Equinix サービスツールによる標準的なリクエストです。
-
変更とは、追加のデータを取得するためにユーザーに連絡する必要があることを意味します。
障害処理および関連情報については、メンテナンスとサポート を参照してください。