Skip to main content

Manage Bandwidth

You can change the bandwidth commit of an active Internet Access service. Bandwidth changes do not disrupt service and do not require termination.

Prerequisites​

To change bandwidth on the existing Internet Access service:

  • The Internet Access service currently exists and is not deleted or in the process of being deleted or in the process of another bandwidth change.

  • You must have the Fabric Manager role.

  • The Internet Access service is being provided to a Fabric port or Network Edge virtual device. Some services over a Dedicated Port cannot be modified from the Customer Portal.

Changing the Bandwidth​

To change bandwidth on the existing Equinix Internet Access service:

  1. Sign in to the Customer Portal and navigate to Internet Access.

  2. In the Equinix Internet Access Inventory, click the Internet Access service instance you want to change.

  3. In the Package Configuration section, click Change Bandwidth. A change bandwidth window is displayed.

  4. In the New Bandwidth drop-down, select a bandwidth. The new Monthly Charge displays and will apply once the change is executed.

  5. In the Purchase Order drop-down, select the purchase order tied to the account.

    note

    The Purchase Order selection is required if your account is PO bearing. If not, this step is optional.

  6. Click Confirm.

The status of the change displays next to the bandwidth.

It takes approximately 10 minutes to apply the change. Once change is successful, the new bandwidth will replace the old bandwidth.

The new bandwidth is populated on the order. The monthly invoice will cover the new bandwidth commit.

Changing Dedicated Ports Bandwidth​

As part of the Platform Updates rolling out to all customers over the course of 2026, an Internet Access service to a Dedicated Port will be visible and manageable in the Internet Access Inventory.

Once your account has been onboarded, any Dedicated Port Internet Access service created after your account migration can be managed in the Customer Portal. You can change the bandwidth of your service by following the steps above.

Dedicated Port Internet Access services created before your account has been onboarded will still require a Move, Add, Change, or Delete request to customer support. See Managing Dedicated Port Services for more information.

Was this page helpful?