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Manage Bandwidth

The bandwidth commit on your active Internet Access service can be changed. Changes may be made if:

  • The original estimation was incorrect and you need to make a change.
  • The estimation was correct, but your traffic demands have changed.

Increasing or decreasing the bandwidth commit on the existing service does not introduce service disruption and does not require terminating the service.

Prerequisites​

To change bandwidth on the existing Internet Access service:

  • Your organization must be onboarded to an Equinix CRH/AM Identity and Access Management (IAM) platform. For more information, see About Identity and Access Management.

  • The Fabric Manager role must be assigned to the account used to send API requests. Or, this role must be able to process requests through the Fabric portal.

  • The Internet Access service currently exists and is not deleted or in the process of being deleted or in the process of another bandwidth change.

  • The Internet Access service is being provided to a Fabric port or Network Edge virtual device. Service over a Dedicated Port can not be modified from the Customer Portal.

Changing the Bandwidth​

To change bandwidth on the existing Equinix Internet Access service:

  1. Sign in to the Customer Portal and navigate to Internet Access.

  2. In the Equinix Internet Access Inventory, click the Internet Access service instance you want to change.

  3. In the Package Configuration section, click Change Bandwidth. A change bandwidth window is displayed.

  4. In the New Bandwidth drop-down, select a bandwidth. The new Monthly Charge displays and will apply once the change is executed.

  5. In the Purchase Order drop-down, select the purchase order tied to the account.

    note

    The Purchase Order selection is required if your account is PO bearing. If not, this step is optional.

  6. Click Confirm.

The status of the change displays next to the bandwidth.

It takes approximately 10 minutes to apply the change. Once change is successful, the new bandwidth will replace the old bandwidth.

The new bandwidth is populated on the order. The monthly invoice will cover the new bandwidth commit.