Solutions Providers (Resellers)

Resellers are customers who purchase services from Equinix and resell them to their customers. Reseller and sub-account support and permissions have been added to Equinix Internet Access with Network Edge.

• On the Customer Portal, a reseller can add the customer account as a sub-account.
• All Internet Access services with Network Edge devices created from a sub-account are billed to the reseller.
• In the Equinix Customer portal, a sub-account user can view, order, and delete Internet Access services.
• Resellers can order or delete Internet Access services with Network Edge devices on behalf of the sub-account user.
• A sub-account can only view the Internet Access services with Network Edge assets for which it has been granted access.

Reseller Account Model

Resellers can enable some or all their end customers, also referred to as sub-accounts, for self-service on Internet Access.

Resellers must follow the instructions for Equinix Customer Portal Resellers and Reseller Administrators to set up sub-accounts and user access for their customers to manage their own services on the Equinix Customer portal. Sub-accounts can self-serve and contact the Equinix NOC on their own.

Becoming a Reseller

Once your account is designated as a reseller account, you will be able to set up sub-accounts. However, current accounts can't become sub-accounts. No Reseller Partner agreement is required to take advantage of the basic Internet Access reseller capabilities.

Adding Sub-accounts

Resellers must follow the steps to Create and Manage Sub-accounts and Users in the Equinix Customer Portal (ECP) to designate their end customers as sub-accounts, assign permissions, and set up user access. This enables sub-accounts to manage their own Internet Access assets through the Equinix Customer portal.

Once an account becomes a reseller, a Reseller Primary Administrator is assigned. The Reseller Primary Admin is responsible for creating sub-accounts and assigning users and user types in ECP. This must be done in ECP before the sub-account users can create, view, and delete Internet Access services in the Customer portal.

If a sub-account is represented by more than one reseller, the sub-account must maintain fully separate accounts with each reseller. No overlap in visibility or permissions is permitted.

Pricing and Billing for Solution Providers (Resellers) and Sub-Accounts

The capability to see associated pricing during Internet Access service creation has been added to the Customer portal. However, sub-accounts of resellers can't see pricing in the portal, because the reseller is responsible for billing the sub-account.

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A sub-account is a non-billable customer. Therefore, all Internet Access with Network Edge devices that are created by a sub-account are billed to the reseller.

Create Internet Access for Sub-customers

Registered Equinix resellers can order Internet Access with Network Edge devices for their sub-customers.

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Your sub-account users can also act on their own behalf. The billing account remains your account, even if the associated services are for the sub-account.

1. Sign in to the Customer Portal and navigate to Fabric.

2. In the Project drop-down list, select your sub-customer's project. Make sure that this project contains your sub-customer's virtual device for which you want to order Internet Access.

   

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Resellers can order service for the sub-accounts of their end customers. However, reseller impersonation is not supported yet.

Continue with step 3 to Create a Connection as described in Ordering Internet Access.