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Solutions Providers (Resellers)

Resellers are customers who purchase services from Equinix and resell them to their customers. Reseller and sub-account support and permissions have been added to Equinix Internet Access with Network Edge.

  • On the Equinix Customer Portal (ECP), a reseller can add the customer account as a sub-account.
  • All Internet Access services with Network Edge devices created from a sub-account are billed to the reseller.
  • In the Equinix Customer portal, a sub-account user can view, order, and delete Internet Access services.
  • Resellers can order or delete Internet Access services with Network Edge devices on behalf of the sub-account user.
  • A sub-account can only view the Internet Access services with Network Edge assets for which it has been granted access.

Reseller Account Model​

Resellers can enable some or all their end customers, also referred to as sub-accounts, for self-service on Internet Access.

Resellers must follow the instructions for Equinix Customer Portal Resellers and Reseller Administrators to set up sub-accounts and user access for their customers to manage their own services on the Equinix Customer portal. Sub-accounts can self-serve and contact the Equinix NOC on their own.

Becoming a Reseller​

Once your account is designated as a reseller account, you will be able to set up sub-accounts. However, current accounts can't become sub-accounts. No Reseller Partner agreement is required to take advantage of the basic Internet Access reseller capabilities.

Adding Sub-accounts​

Resellers must follow the steps to Create and Manage Sub-accounts and Users in the Equinix Customer Portal (ECP) to designate their end customers as sub-accounts, assign permissions, and set up user access. This enables sub-accounts to manage their own Internet Access assets through the Equinix Customer portal.

Once an account becomes a reseller, a Reseller Primary Administrator is assigned. The Reseller Primary Admin is responsible for creating sub-accounts and assigning users and user types in ECP. This must be done in ECP before the sub-account users can create, view, and delete Internet Access services in the Customer portal.

If a sub-account is represented by more than one reseller, the sub-account must maintain fully separate accounts with each reseller. No overlap in visibility or permissions is permitted.

Pricing and Billing for Solution Providers (Resellers) and Sub-Accounts​

The capability to see associated pricing during Internet Access service creation has been added to the Customer portal. However, sub-accounts of resellers can't see pricing in the portal, because the reseller is responsible for billing the sub-account.

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A sub-account is a non-billable customer. Therefore, all Internet Access with Network Edge devices that are created by a sub-account are billed to the reseller.

Create Internet Access for Sub-customers​

Registered Equinix resellers can order Internet Access with Network Edge devices for their sub-customers.

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Your sub-account users can also act on their own behalf. The billing account remains your account, even if the associated services are for the sub-account.

  1. Sign in to the Customer Portal and navigate to Fabric.

  2. In the Project drop-down list, select your sub-customer's project. Make sure that this project contains your sub-customer's virtual device for which you want to order Internet Access.

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Resellers can order service for the sub-accounts of their end customers. However, reseller impersonation is not supported yet.

Continue with step 3 to Create a Connection as described in Order Internet Access with Network Edge Virtual Devices.