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Equinix Internet Access FAQs

Can I use IPv4 and IPv6 addressing?​

Yes, Equinix Internet Access supports both IPv4 and IPv6 addresses.

Does Equinix Internet Access use more than one ISP at each metro?​

Yes, Equinix Internet Access uses a minimum of two ISPs at each metro for greater redundancy and higher availability. See the Upstream Providers listed by location.

Can I choose between bringing my own IP addresses or requesting them from Equinix?​

Yes. Equinix Internet Access provides the IP addresses for connectivity from your equipment to the Internet Access service. You can use your own subnet behind the demarcation point, or you can purchase the addresses from Equinix.

Note:

  • There are some limitations for the quantity of IPv4 addresses. When you discontinue the service, those addresses are returned to Equinix.
  • You cannot mix PI and PA addresses on the same service.

What protocols are supported with Equinix Internet Access?​

For single-port connections from your equipment to the Equinix Internet Access platform, you can choose between static, direct, and BGP options. For dual-port connections, you can choose between VRRP static, VRRP direct, and BGP options.

Does the dual-port configuration of Internet Access provide support for physical path diversity?​

The Internet Access dual-port service uses separate chassis and physical path diversity wherever possible.

What components are involved in Equinix Internet Access pricing?​

Equinix Internet Access pricing is based on these elements:

  • Port speed – Available at 1 Gbps or 10 Gbps (includes a Cross Connect to Equinix Connect). In some locations, 100 Gbps is available.
  • Configuration – Either single-port (one connection) or dual-port (two separate connections).
  • Bandwidth commitment – For the best value and performance, select the bandwidth closest to your projected maximum usage.
  • (Optional) Additional IP allocation – If necessary, you can purchase blocks of IP addresses.

Can I use an existing Purchase Order (PO) to order Internet Access connections?​

Yes, POs can be used to order Internet Access dedicated ports and Internet Access with Network Edge virtual devices. Ordering with a PO is optional for these connections, unless you use a PO bearing billing account (which requires the use of a PO).

  • Your PO must be valid (non-expired), the type must be Blanket, and more than 0 value must be available.
  • Category is Interconnection (or All).
  • Location includes the IBX where the device is connected (or All Locations).

For more information about creating a PO for Internet Access with Network Edge, see Purchase Order Management.

How is usage billing calculated for Equinix Internet Access?​

Equinix counts the number of bits in the outbound direction from the user’s IP addresses. The total for the previous month is stored. The bits are converted to gigabytes (GB) and multiplied by the price per GB. The user account is then charged this amount for the previous month.

Can a live interconnection service be physically moved from one cage or cabinet to another? How do I request this migration service?​

Physically moving one end of any live interconnection service is referred to as migration. This involves moving the A-side or Z-side of the service from one cage or cabinet to another within the metro.

To migrate an interconnection service, you must submit a request for scheduled maintenance. Gather details about the physical connection, the cages, and the maintenance schedule. Send this information to the region’s migration team. For details about submitting information to the migration team, and an overview of the workflow, see Request an Interconnection Service Migration.

  • If the circuit is not live, you can use the Equinix Customer Portal to submit a de-install order and an install order with the new demarcation required. There is no need to contact the migration team.
  • If internal patching is required, use the Customer Portal to create a Smart Hands order, and choose the Move Cables order type.

How is usage billing calculated for Equinix Internet Access?​

Equinix counts the number of bits in the outbound direction from the user’s IP addresses. The total for the previous month is stored. The bits are converted to gigabytes (GB) and multiplied by the price per GB. The user account is then charged this amount for the previous month.

How can I make changes to existing Internet Access services? For example, can I upgrade ports or bandwidth, or change IP subnets or routing types?​

Users can’t use ECP to make changes directly to their existing Internet Access services. However, for dedicated port services, Equinix Support can take care of some changes offline. For example, you can contact Support to request Move, Add, Change, or Delete (MACD) changes to these features:

  • Bandwidth
  • Billing type
  • Redundancy (for example, changing between single-homed and dual-homed configurations)
  • Port configuration and IP address combinations
note

No changes can be made to existing Internet Access with Fabric services.

Where can I find documentation for Equinix Connect?​

Equinix Connect can no longer be ordered.