Skip to main content

Incident List

The Incident List tab includes the following information for each incident.

  • Incident Number - A unique ID for the issue.
  • Summary - A brief description of the issue.
  • IBX Locations - The affected data center sites.
  • Service Impacting - Whether Equinix-delivered services are/were impacted by the incident (Yes or No).
  • Incident Status - The current status of the issue (New, Updated, or Resolved)
  • Incident Type - The category of the issue (IBX or Network).
  • Affected Products - Such as Equinix Connect, Internet Exchange, Metro Connect, Colocation, Equinix Precision Time, etc.
  • Service Offering - (IBX incidents only) The asset types are: AC Circuit, ATS, Cabinet, Cage, Cooling Zone, DC Circuit, DC Plant, Floor, Network Cable Connection, Patch Panel / Media Converter Chassis, PDU / RPP, Phase, Room, STS, Switch Gear, Transformer, UPSH, UPSR, UPSS.
  • Occurred At - The date/time the incident occurred.
  • Updated At - he date/time of the last update for this issue.

Sorting the List​

You can sort the list by any column. The currently sorted column is indicated by a blue arrow. To sort by a different column, click the up/down arrows for that column. You can click again to toggle between ascending and descending order.

Searching the List​

Use the Search incidents box to search all the columns for a word or string.

Tip: You can search using full or partial words. Search terms are not case-sensitive.

Filtering the List​

You can quickly filter the list using these options at the top:

  • IBX Locations – Select one or more sites.
  • Service Impacting – Select Yes or No.

Or click All Filters for more options.

Choose your filters and click Apply.

Exporting the List​

To retain a copy for your records, you can save the list to a CSV file. You can open the export file in programs such as Microsoft Excel or Google Sheets, where you can perform other actions on the data (sort, filter, hide rows/columns, create charts, etc.).

  1. Use the filters and/or search box to select the incidents you want to export. If you don't refine the list, the entire list is exported.

  2. Click Export CSV to download the file to your computer or device.