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Incident Details

Clicking on an incident from the Latest Incidents section or the Geographical View takes you to the Incident Details. Here, you can find information such as the incident title, type, service impacting state, time values, and location data. The incident details and bullet list provide further information about the incident. You can also view assets associated with the incident.

You can also access this view by clicking on an incident title from the Incident list or the health card.

The incident detail screen shows:

  • Service Impacting - Whether Equinix-delivered services are/were impacted by the incident (Yes or No).

  • State - Current status of the incident (New, Updated, or Resolved).

  • Occurred at - Date/time the incident occurred.

  • Updated at - Date/time the incident was updated.

  • Resolved - Date/time the incident was resolved.

  • Incident Type - The incident type (IBX, Network, ESH or Security).

  • Incident Number - A unique ID for the incident.

  • Affected Products - Such as Equinix Connect, Internet Exchange, Metro Connect, Colocation, Equinix Precision Time, etc.

  • IBX Locations - The affected data center sites.

  • Service - (IBX incidents only) Electrical, Mechanical, Cross Connect, or Location.

  • Service Offering - (IBX incidents only) Such as a cage number or other asset ID.

  • Affected Assets & Accounts - The account numbers and names of the customers affected by the incident. To find a specific name or number, use the search box. To sort the list, click a column header.

  • Notifications

    • The right side of the window shows all updates to the incident, sorted by date/timestamp:

      • The first update for an incident.
      • Subsequent updates for an incident.
      • Details about the resolution of the incident.

    • To toggle the sort order of the updates, click the Sort by drop-down and select Latest or Oldest.

    Tip: You can use your computer's Find function (for example, Ctrl + F for Windows) to search for specific text in the incident update messages.

Affected Assets​

The Asset section displays all the assets affected for a specific incident. The details provided in this section may vary based on the type of product.