Skip to main content

Change List

The Change List tab displays all your change instances. You can filter and search for specific changes.

  • Change Number - A unique ID for the change.
  • Summary - A brief description of the change.
  • IBX Locations - The affected data center sites.
  • Service Impacting - Whether Equinix-delivered services are/were impacted by the incident (Yes or No).
  • Change State - The current status of the change (Scheduled, Implement, Incomplete, Completed).
  • Area of Change - The category of the change (IBX or Network).
  • Scope of Change - Defines the extent of the change (Non-critical Activity, Scheduled Activity, Corrective Activity, Customer Outage, 3rd Party Activity).
  • Service Offering - (IBX incidents only) The asset types are: AC Circuit, ATS, Cabinet, Cage, Cooling Zone, DC Circuit, DC Plant, Floor, Network Cable Connection, Patch Panel / Media Converter Chassis, PDU / RPP, Phase, Room, STS, Switch Gear, Transformer, UPSH, UPSR, UPSS.
  • Affected Products - (Network changes only) Identifies the network products or services that are being affected by the change (Equinix Connect, Equinix Fabric, Equinix Internet Access, Equinix Precision Time, Ethernet Exchange, etc.).
  • Start Date - The date/time the change started.
  • End Date - The date/time the change ended.

Calendar View​

The Calendar View provides a visual representation of changes, allowing you to navigate between months and years. Hovering over a day displays the changes for that specific day.

Once a specific day is chosen on the calendar, all change requests occurring on that day will be displayed on the right side of the screen. From there, you have the option to select each change request individually to access the detailed view. Alternatively, you can hover over the change requests on the right side to view their corresponding change tasks scheduled on the calendar.

Change Details​

Clicking on a change number from the change list or the Calendar View takes you to the Change Details view. Here, you can find information such as the change title, area of change, service impacting, state, time values, and location data. The change details provide further information about the change. You can also view assets associated with the change.

The change detail screen shows:

  • Service Impacting - Whether Equinix-delivered services are/were impacted by the change (Yes or No).

  • State - Current status of the change (New, Updated, or Resolved).

  • Planned Start Date - Date/time the change started both locally and in UTC.

  • Planned End Date - Date/time the change ended both in Local and UTC.

  • Resolved - Date/time the change was resolved.

  • Area of Change - The change type (IBX or Network).

  • Change Number - A unique ID for the change. Affected Products - Such as Equinix Connect, Internet Exchange, Metro Connect, Colocation, Equinix Precision Time, etc.

  • IBX Locations - The affected data center sites.

  • Service - (IBX changes only) Electrical, Mechanical, Cross Connect, or Location.

  • Service Offering - (IBX changes only) Such as a cage number or other asset ID.

  • Affected Assets & Accounts - The account numbers and names of the customers affected by the change.

    Tip: To find a specific name or number, use the search box. To sort the list, click a column header.

  • Notifications

    • The right side of the window shows all updates to the change, sorted by date/timestamp:

      • Initial notification
      • Reminder notification
      • Closure notification
      • Extend notification
      • Reschedule notification
      • Removed notification

    • To toggle the sort order of the updates, click the Sort by drop-down and select Latest or Oldest.

    Tip: You can use your computer's Find function (for example, Ctrl + F for Windows) to search for specific text in the incident update messages.

  • Work Events - Maintenance activities that are to be carried out on specific day for a scheduled change.

Affected Assets​

The Asset section displays all the assets affected by a specific change. The details provided in this section may vary based on the type of product.