Centre de rapports

The Report Center in the Customer Portal offers operational insights into your IBX data center deployments. The reports can assist you with compliance requirements, internal process reviews, and uptime optimization of your deployments.

The reports provide information about:

• La gestion et la redondance de l'alimentation
• Les audits de sécurité, les journaux d'accès et les autorisations de sécurité
• Les déploiements d'infrastructures, de Cross Connects et d'alimentation
• L'utilisation de Smart Hands pour le budget et la planification
• Le dépannage et les enquêtes en cas d'incident

Reports are generated in Microsoft Excel (.xlsx) format or comma-separated values (.csv) format.

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Your permissions determine which reports are available to you.

Fréquence des rapports :

Les rapports peuvent être générés au besoin ou planifiés à intervalles réguliers.

• Ponctuelle
• Toutes les semaines
• Mensuel
• Trimestriel
• Tous les ans

Types de rapports

Rapport en libre-service

These are the self-service reports that you can order on-demand in the Customer Portal:

Nom	Description	Unité	Durée	Permissions Needed
Notifications des services gérés, réseaux et IBX	Affiche toutes les notifications de maintenance au cours d'une période donnée	Cage	7j, 14j, 30j, 3m, 6m, 1a	Notifications des services IBX
Journal des visiteurs IBX	Shows a list of visitors who signed in with Security at an IBX.	Org	1d, 7d, 14d, 30d, 90d, 180d, 1yr, Custom range	Administrator role, with Manage User permission
Rapport sur la base d'installation	Shows install base (all assets, including cages, cabinets, power, cross connects, etc.). For more details, see View Your Install Base/Assets.	Org	7j, 14j, 30j, 3m, 6m, 1a	base d'installation
Rapport sur les ports occupés	Affiche l'utilisation des ports par panneau de brassage	Panneau de brassage	Snapshot	Cross Connect et câblage interne
Rapport sur les notifications de commande	Affiche toutes les notifications de maintenance au cours d'une période donnée	Org	7j, 14j, 30j, 3m, 6m, 1a	n/a
Rapport des commandes	Affiche toutes les commandes passées au cours d'une période donnée	Org	7j, 14j, 30j, 3m, 6m, 1a	n/a
Smart Hands : frais et main-d’œuvre	Shows details about all your billed Smart Hands charges for a selected time period.	Org / IBX	7j, 14j, 30j, 3m, 6m, 1a	Commander des services Smart Hands
Rapport d’audit des utilisateurs	Shows a list of changes (i.e., audit trail) for the access list.	Org	7j, 14j, 30j, 3m, 6m, 1a	Administrator role, with Manage User permission
Rapport sur les détails des utilisateurs	Affiche une liste de contacts avec accès au compte, accès au portail, accès à l'IBX, contacts de notification, visiteurs actifs du site et accès au portail Ethernet	Org	Snapshot	Administrator role, with Manage User permission
Rapport sur la consommation énergétique	Shows power consumption for the selected assets (cage, cabinet, or circuit) for a specified time period.	Cage / Cabinet / Circuit	1d, 30d, 1m,1qtr, 1yr, custom range	Autorisations du rapport sur la consommation énergétique

Chargeable Reports

These reports can also be ordered in the Customer Portal; but because they require a Smart Hands technician to collect data at the IBX, they are associated with a fee:

Nom	Description	Unité	Durée	Permissions Needed
Rapport sur la consommation énergétique – BCM	Shows power consumption by cage for equipment NOT covered by BCM. Shows manual power measurements for each circuit. An Equinix technician goes to your cage or cabinet and takes a measurement of amperage using an amp clamp. Applies to AC and DC, primary and redundant.	20 circuits	Snapshot	Commander des services Smart Hands
Rapport sur les activités d’accès IBX	Shows who has accessed the cage, and when (security provided by the EOC). Note: This report was formerly known as the Cage Access Log. Charges 0.5 Smart Hands hours.	Cage	1d, 7d, 14d, 30d, 90d, 180d, 1yr, Custom range	Commander des services Smart Hands
Rapport sur les autorisations d’accès IBX	Shows a list of contacts who have permission to access the customer space (with or without an access card). Note: This report was formerly known as the Access Enrollment Report. Charges 0.5 Smart Hands hours.	Cage	1d, 7d, 14d, 30d, 90d, 180d, 1yr, Custom range	Commander des services Smart Hands

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For discounted fees, you can purchase a Smart Hands Support Plan.

Rapports de prestation de services

To order a one-time or recurring Service Delivery report, contact your CSM or the Global Service Desk (GSD).

New requests for Service Delivery reports are charged as shown below.

Type de rapport	Description	Frais
Frais relatifs au Service Delivery Report	Provides site-level details such as temperature, humidity, cross connect availability, and power draw details.	1 Smart Hands hour per cage
Service Delivery Report – ISS (IBX Service Summary)	Provides IBX details such as incident reports, cage access, access enrollment, and planned preventive maintenance.	2 Smart Hands hours per cage
Frais relatifs au Service Delivery Report	Provides custom details at your request, such as trouble tickets, environmental reports, portal reports, finance data, PUE readings, and business or service review reports.	2 Smart Hands hours per cage

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For discounted fees, you can purchase a Smart Hands Support Plan.

Demander des rapports

To order reports in the Customer Portal:

1. From the Reports menu, select Report Center.

   

   The Request Report tab lists the available reports.

   

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   Reports highlighted in yellow are chargeable because they require a Smart Hands technician at the IBX data center. Learn more about Smart Hands.

2. To refine the list of reports, use the Filter By Category options.

3. Select a report, complete the required fields, and select Generate Report. You will receive an email notification when the report is ready. For example:

   

Viewing or Downloading Your Report

When your report is ready, you receive an email notification. If the report is small, the report file may be attached to the notification email, and you can view or download it directly from the email. If the report is not attached to the email, you can retrieve it from the Customer Portal.

For Self-Service Reports

To download or delete a self-service report:

Connectez-vous au Portail Client

• You can see your reports in the Message Center on your Orders dashboard.

  

• Or, from the Reports menu, select My Reports.

  

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• A blue dot indicates a newly generated report.
• A red dot indicates a report that did not run successfully. Try requesting the report again.

For each report listed, you can download it to your device, or you can delete it. You can use the checkboxes in the first column to download or delete multiple reports at once.

Important :

All self-service reports are automatically deleted from the portal after 7 days.

For Chargeable Reports

To download a Smart Hands report:

1. Connectez-vous au Portail Client

2. From the Orders and Tickets menu, select Orders and Tickets History.

3. Locate the Smart Hands order for the report, then select it.

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   For help finding an order, see Orders and Tickets History.

   The generated report is shown in the Activity Timeline as a file attachment.

   

4. Click the file to download it.

Changing the Settings for Recurring Reports

If you configured a report to run automatically on a schedule, you can change the settings at any time.

For Self-Service Reports

1. From the Reports menu, select Manage Reports

   

2. For each report, you have options to:

   • Generate the report now.
   • Edit the report settings.
   • Delete the report (this cancels all future runs).
   Important :

   For reports that are sent to multiple recipients, changing or deleting the report recurrence affects all recipients.

For Chargeable Reports

After you submit an order for a recurring report (such as a Power Consumption report that runs every month), a new Smart Hands order is automatically placed every month for the report. If you need to change or cancel the recurrence settings, contact the Global Service Desk (GSD).

Important :

Recurring chargeable reports are billed per each instance of report delivery. For example, if the report is set to run weekly, you are charged for the report every week.

Renaming Reports

To specify a custom report name in Report Center, go to any Reports page (except Smart View: Power Consumption Report, Smart View: Environmental Report, and Smart Hands: Power Consumption):

1. Enter a name for the report in the Report Name field.

2. The name must contain only:

   • Letters (A–Z, a–z)
   • Des chiffres (0-9)
   • Underscores (_)
   • Hyphens (-)