Device Statuses

Device status indicates the current lifecycle stage of a virtual device on the Network Edge platform. Statuses appear in the Virtual Device Inventory and Device Details views. An icon represents each status; hover over the icon to view a short description. Most statuses are transitional during provisioning, updates, or deletion. Some statuses are terminal or require user action.

Status Definitions

DRAFT

Expected: Yes
Duration: Indefinite
Description: The device order is created but not submitted. No resources are allocated and no processing occurs.
Action: Submit the order to begin provisioning.

PENDING_SIGNATURE

Expected: Yes
Duration: Customer-controlled
Description: The order is awaiting customer acceptance and signature. Provisioning does not begin until completed.
Action: Complete the signature step. If signed but unchanged, contact support.

PENDING_ORDER

Expected: Yes
Duration: Customer-controlled
Description: The order has been submitted outside the portal and is awaiting confirmation.
Action: Contact support if the status does not progress.

CANCEL_ORDER

Expected: Yes (terminal)
Duration: Persistent
Description: The order was canceled before provisioning. No resources were created.
Action: Create a new order if needed.

INITIALIZING

Expected: Yes
Duration: Short
Description: The system is validating inputs and preparing resources before provisioning.
Action: Contact support if this persists unusually long.

PROVISIONING

Expected: Yes
Duration: Medium
Description: The device is being created and configured.
Action: No action required unless delayed.

PROVISIONING_ONHOLD

Expected: Yes
Duration: Variable
Description: Provisioning is paused pending account or prerequisite completion.
Action: Ensure account setup is complete or contact support.

WAITING_FOR_SECONDARY

Expected: Yes (HA only)
Duration: Short
Description: The primary device is ready; the system is waiting for the secondary device.
Action: Contact support if delayed.

WAITING_FOR_REPLICA_CLUSTER_NODES

Expected: Yes (cluster only)
Duration: Medium
Description: Cluster nodes are waiting for all nodes to reach readiness before setup.
Action: Contact support if stalled.

CLUSTER_SETUP_IN_PROGRESS

Expected: Yes
Duration: Medium
Description: Cluster configuration is being applied across all nodes.
Action: No action unless delayed.

CLUSTER_SETUP_FAILED

Expected: No
Duration: Persistent until resolved
Description: Cluster configuration failed.
Action: Retry setup from the portal or contact support.

PROVISIONED

Expected: Yes (target state)
Duration: Persistent
Description: The device is fully operational and ready for use.
Action: None.

LICENSE_FAILED

Expected: No
Duration: Persistent until resolved
Description: Device licensing could not be completed.
Action: Verify licensing details or contact support.

FAILED

Expected: No
Duration: Persistent until resolved
Description: Device provisioning failed due to a system error.
Action: Contact support or recreate the device.

REBOOT_IN_PROGRESS

Expected: Yes
Duration: Short
Description: The device is rebooting.
Action: Wait for completion; contact support if delayed.

DEVICE_BACKUP_RESTORE_IN_PROGRESS

Expected: Yes
Duration: Medium
Description: A configuration restore operation is underway.
Action: No action unless delayed.

NETWORK_VNI_UPDATE_IN_PROGRESS

Expected: Yes
Duration: Short
Description: Network interface configuration is being updated.
Action: Contact support if delayed.

REINSTANTIATION_IN_PROGRESS

Expected: Yes
Duration: Short
Description: The device is being rebuilt or replaced as part of a recovery workflow.
Action: No action unless delayed.

TO_BE_DISABLED / DISABLE_IN_PROGRESS

Expected: Yes
Duration: Short
Description: The device is being stopped due to administrative or billing conditions.
Action: Resolve billing or contact support if unexpected.

DISABLED

Expected: Yes
Duration: Persistent
Description: The device is inactive and not operational.
Action: Resolve the underlying condition (billing, subscription, or admin action).

RECOVERY_INITIATED

Expected: No (automatic recovery)
Duration: Medium
Description: The system is attempting automatic recovery of an unreachable device.
Action: Wait for completion or contact support if unsuccessful.

DEPROVISIONING

Expected: Yes
Duration: Short
Description: The device and associated resources are being deleted.
Action: No action.

DEPROVISIONED

Expected: Yes (terminal)
Duration: Persistent
Description: The device has been fully removed.
Action: Create a new device if needed.

How to Resolve Stuck Device Statuses

Use this guide when a device remains in a status longer than expected. Follow the steps for the category that matches your current status.

Before you begin

Confirm the device status on the Device Details page
Check how long the device has been in that status
Compare with expected durations in the Device Status reference

If the status duration is within the normal range, no action is required.

Step 1: Identify your status category

Match your device status to one of the categories below:

Category	Statuses
Order / Pre-provisioning	DRAFT, PENDING_SIGNATURE, PENDING_ORDER
Provisioning (in progress)	INITIALIZING, PROVISIONING, PROVISIONING_ONHOLD
High Availability / Cluster	WAITING_FOR_SECONDARY, WAITING_FOR_REPLICA_CLUSTER_NODES, CLUSTER_SETUP_IN_PROGRESS
Operational transitions	REBOOT_IN_PROGRESS, NETWORK_VNI_UPDATE_IN_PROGRESS, REINSTANTIATION_IN_PROGRESS, DEVICE_BACKUP_RESTORE_IN_PROGRESS
Error states	FAILED, LICENSE_FAILED, CLUSTER_SETUP_FAILED
System recovery	RECOVERY_INITIATED
Disabled / billing states	TO_BE_DISABLED, DISABLE_IN_PROGRESS, DISABLED
Deletion	DEPROVISIONING

Step 2: Follow the resolution steps

Order / Pre-provisioning Issues

Symptoms:
- Device not progressing beyond early states
Actions:
- DRAFT → Submit the order
- PENDING_SIGNATURE → Complete signature step
- PENDING_ORDER → Confirm order with your sales contact
If still stuck:
- Contact support and provide:
  - Device name / UUID
  - Order confirmation details

Provisioning Delays

Symptoms:
- Device stuck in INITIALIZING, PROVISIONING, or PROVISIONING_ONHOLD
Actions:
- Wait for the expected duration
If beyond expected duration:
- Verify account setup (for ONHOLD cases)
- Ensure all required inputs were provided correctly
If still stuck:
- Contact support and provide:
  - Device name / UUID

HA / Cluster issues

Symptoms
- Secondary device or cluster nodes not completing
Actions:
- Check if all related devices are progressing: Secondary device (HA), All nodes (cluster)
If beyond expected duration:
- Look for any node in:
  - FAILED
  - PROVISIONING (stalled)
If still stuck:
- Contact support and provide:
  - Device name / UUID

Operational transitions stuck

Symptoms:
- Device stuck during reboot, updates, or maintenance
Actions
- Wait for completion (most are short-lived)
If beyond expected:
- Refresh device status
- Confirm no concurrent operations are running
If still stuck:
- Contact support and provide:
  - Device name / UUID

Error states

FAILED
- Meaning: Provisioning failed
- Action:
  - Deprovision the device
  - Create a new device
- If still failed:
  - Contact support and provide:
    - Device name / UUID
LICENSE_FAILED
- Meaning: Licensing issue
- Action:
  - Verify:
    - License validity (BYOL)
    - License availability (subscription)
  - Retry if possible
- If still failed:
  - Contact support and provide:
    - Device name / UUID
CLUSTER_SETUP_FAILED
- Meaning: Cluster configuration failed
- Action:
  - Retry cluster setup from the portal
  - Or proceed with manual configuration if supported
- If still failed:
  - Contact support and provide:
    - Device name / UUID

System Recovery

RECOVERY_INITIATED
- Meaning: Automatic recovery in progress
- Actions:
  - Wait for completion
- If recovery fails:
  - The device may transition to an error state
  - Contact support and provide:
    - Device name / UUID

Disabled devices

Symptoms:
- Device not operational
Actions:
- Billing issue → Resolve payment or subscription
- Trial expired → Upgrade to paid subscription
- Disabled in error → Contact support
If still stuck:
- Contact support and provide:
  - Device name / UUID
  - Order confirmation detail

Deletion issues

DEPROVISIONING
- Actions
  - Wait for process completion
- If still stuck:
  - Contact support and provide:
    - Device name / UUID
    - Order confirmation detail

What to Include in a Support Request

To speed up resolution, provide:

Device UUID or name
Current status
Time in current status
Any recent actions (create, reboot, update, etc.)

Notes

Some internal or transitional platform states are not exposed in the portal.
Duration varies based on device type, configuration, and workload.
For any state that persists longer than expected, contact support.

Status Definitions​

DRAFT​

PENDING_SIGNATURE​

PENDING_ORDER​

CANCEL_ORDER​

INITIALIZING​

PROVISIONING​

PROVISIONING_ONHOLD​

WAITING_FOR_SECONDARY​

WAITING_FOR_REPLICA_CLUSTER_NODES​

CLUSTER_SETUP_IN_PROGRESS​

CLUSTER_SETUP_FAILED​

PROVISIONED​

LICENSE_FAILED​

FAILED​

REBOOT_IN_PROGRESS​

DEVICE_BACKUP_RESTORE_IN_PROGRESS​

NETWORK_VNI_UPDATE_IN_PROGRESS​

REINSTANTIATION_IN_PROGRESS​

TO_BE_DISABLED / DISABLE_IN_PROGRESS​

DISABLED​

RECOVERY_INITIATED​

DEPROVISIONING​

DEPROVISIONED​

How to Resolve Stuck Device Statuses​

Before you begin​

Step 1: Identify your status category​

Step 2: Follow the resolution steps​

Order / Pre-provisioning Issues​

Provisioning Delays​

HA / Cluster issues​

Operational transitions stuck​

Error states​

System Recovery​

Disabled devices​

Deletion issues​

What to Include in a Support Request​

Notes​