Service Levels – EBC Core
Disponibilité
| Availability Level | Availability (%) | Implementation | RPO | RTO |
|---|---|---|---|---|
| Standard | 99.9% | Within 1 data center | 24 hours | 8 hours 2 |
| Premium (only possible with EBC ST) | 99.95% | In multiple data centers | 4 hours 1 | 4 hours 1 |
Note : Le site web d'Equinix est disponible en anglais :
- Pour des valeurs RPO et/ou RTO plus faibles, une conception personnalisée est nécessaire.
- Les délais indiqués dépendent de la quantité de données.
Demandes de service
| Request Name | Description | Service Request / Change |
|---|---|---|
| Expand storage within existing EBC-core tier | Increasing the data store of a storage tier | Service Request1 |
| Request storage new tier | Requesting storage for a tier that is not yet available for the customer | Service Request |
| Migrate storage tier | Moving customer data to another tier | Service Request |
| Expanding Core compute capacity | Adding host(s) for increasing the vCPU or vRAM capacity of a single cluster in EBC Core | Service Request |
| Add only Public IP4 block | Add one Public IP-v4 address block on the EBC customer platform (max. one / 27 block per three months) | Change2 |
| Add VLAN | Adding a VLAN to an EBC customer platform | Change |
| Create IPsec VPN for management | Create an IPsec VPN management network | Change |
| Create management account | Creating a new management account for operational management within the customer platform | Service Request |
| Change management account | Changing the characteristics of a management account for operational management within the customer platform | Service Request |
| Remove management account | Removal of a management account for operational management within the customer platform | Service Request |
| Change of management role | Adjusting group memberships of a management account for operational management within the customer platform | Change |
Note : Le site web d'Equinix est disponible en anglais :
-
La demande de service est une demande standard via l'outil de service Equinix.
-
Une modification implique qu'il est nécessaire de contacter l'utilisateur afin de récupérer des données supplémentaires.
Voir Maintenance et support pour en savoir plus sur la gestion des pannes et les informations connexes.