Service Levels – EBC Core
Disponibilité
| Availability Level | Availability (%) | Implementation | RPO | RTO |
|---|---|---|---|---|
| Standard | 99.9% | Within 1 data center | 24 hours | 8 hours 2 |
| Premium (only possible with EBC ST) | 99.95% | In multiple data centers | 4 hours 1 | 4 hours 1 |
Remarque:
- Pour des valeurs inférieures de RPO et/ou RTO, une conception personnalisée est requise
- Les délais mentionnés dépendent de la quantité de données
Demandes de service
| Request Name | Description | Service Request / Change |
|---|---|---|
| Expand storage within existing EBC-core tier | Increasing the data store of a storage tier | Service Request1 |
| Request storage new tier | Requesting storage for a tier that is not yet available for the customer | Service Request |
| Migrate storage tier | Moving customer data to another tier | Service Request |
| Expanding Core compute capacity | Adding host(s) for increasing the vCPU or vRAM capacity of a single cluster in EBC Core | Service Request |
| Add only Public IP4 block | Add one Public IP-v4 address block on the EBC customer platform (max. one / 27 block per three months) | Change2 |
| Add VLAN | Adding a VLAN to an EBC customer platform | Change |
| Create IPsec VPN for management | Create an IPsec VPN management network | Change |
| Create management account | Creating a new management account for operational management within the customer platform | Service Request |
| Change management account | Changing the characteristics of a management account for operational management within the customer platform | Service Request |
| Remove management account | Removal of a management account for operational management within the customer platform | Service Request |
| Change of management role | Adjusting group memberships of a management account for operational management within the customer platform | Change |
Remarque:
-
La demande de service est une demande standard via l'outil de service Equinix .
-
Le changement signifie qu'un utilisateur doit être contacté pour récupérer des données supplémentaires.
Consultez Maintenance et soutien pour en savoir plus sur la gestion des pannes et les renseignements connexes.