Centro de informes

The Report Center in the Customer Portal offers operational insights into your IBX data center deployments. The reports can assist you with compliance requirements, internal process reviews, and uptime optimization of your deployments.

The reports provide information about:

• Gestión de energía y redundancia
• Auditorías de seguridad, registros de acceso y permisos de seguridad
• Colocation, cross connect e implementaciones de energía
• Uso de Manos Remotas para presupuestar y planificar
• Resolución de problemas e investigación de incidentes

Reports are generated in Microsoft Excel (.xlsx) format or comma-separated values (.csv) format.

nota

Your permissions determine which reports are available to you.

Frecuencia de los informes:

Los informes pueden generarse cuando los necesite o programarse en intervalos regulares.

• Una vez
• Semanalmente
• Mensualmente
• Trimestralmente
• Anualmente

Tipos de informe

Informe de autoservicio

These are the self-service reports that you can order on-demand in the Customer Portal:

Nombre	Descripción	Unidad	Duración	Permissions Needed
IBX, Network & Managed Services Notifications Report	Muestra todas las notificaciones de mantenimiento durante un período	Jaula	7d, 14d, 30d, 3m, 6m, 1año	Notificaciones de servicios de IBX
Registro de visitas de IBX	Shows a list of visitors who signed in with Security at an IBX.	Org	1d, 7d, 14d, 30d, 90d, 180d, 1yr, Custom range	Administrator role, with Manage User permission
Informe base instalada	Shows install base (all assets, including cages, cabinets, power, cross connects, etc.). For more details, see View Your Install Base/Assets.	Org	7d, 14d, 30d, 3m, 6m, 1año	Base instalada
Informe de puertos ocupados	Muestra el uso de puertos por patch panel	Panel de conexiones	Instantánea	Cables interiores de la instalación y Cross Connect
Informe de notificaciones de pedidos	Muestra todas las notificaciones de mantenimiento durante un período	Org	7d, 14d, 30d, 3m, 6m, 1año	N/A
Informe de pedidos	Muestra todas las órdenes realizadas en un período determinado	Org	7d, 14d, 30d, 3m, 6m, 1año	N/A
Smart Hands: cargos y mano de obra	Shows details about all your billed Smart Hands charges for a selected time period.	Org / IBX	7d, 14d, 30d, 3m, 6m, 1año	Realizar un pedido de Smart Hands
Informe de auditoría de usuario	Shows a list of changes (i.e., audit trail) for the access list.	Org	7d, 14d, 30d, 3m, 6m, 1año	Administrator role, with Manage User permission
Informe de detalles de usuario	Muestra una lista de contactos con permiso de cuenta, acceso al portal, acceso IBX, contactos de notificación, visitantes del sitio activo y accesos al portal de Ethernet	Org	Instantánea	Administrator role, with Manage User permission
Informe del consumo de energía	Shows power consumption for the selected assets (cage, cabinet, or circuit) for a specified time period.	Cage / Cabinet / Circuit	1d, 30d, 1m,1qtr, 1yr, custom range	Permisos del informe de consumo de energía

Chargeable Reports

These reports can also be ordered in the Customer Portal; but because they require a Smart Hands technician to collect data at the IBX, they are associated with a fee:

Nombre	Descripción	Unidad	Duración	Permissions Needed
Informe consumo de potencia - no BCM	Shows power consumption by cage for equipment NOT covered by BCM. Shows manual power measurements for each circuit. An Equinix technician goes to your cage or cabinet and takes a measurement of amperage using an amp clamp. Applies to AC and DC, primary and redundant.	20 circuitos	Instantánea	Realizar un pedido de Smart Hands
Informe de actividad de acceso al IBX	Shows who has accessed the cage, and when (security provided by the EOC). Note: This report was formerly known as the Cage Access Log. Charges 0.5 Smart Hands hours.	Jaula	1d, 7d, 14d, 30d, 90d, 180d, 1yr, Custom range	Realizar un pedido de Smart Hands
Informe de permisos de acceso al IBX	Shows a list of contacts who have permission to access the customer space (with or without an access card). Note: This report was formerly known as the Access Enrollment Report. Charges 0.5 Smart Hands hours.	Jaula	1d, 7d, 14d, 30d, 90d, 180d, 1yr, Custom range	Realizar un pedido de Smart Hands

consejo

For discounted fees, you can purchase a Smart Hands Support Plan.

Informes de prestación de servicios

To order a one-time or recurring Service Delivery report, contact your CSM or the Global Service Desk (GSD).

New requests for Service Delivery reports are charged as shown below.

Tipo de informe	Descripción	Tarifa
Cargos del informe de prestación de servicios	Provides site-level details such as temperature, humidity, cross connect availability, and power draw details.	1 Smart Hands hour per cage
Service Delivery Report – ISS (IBX Service Summary)	Provides IBX details such as incident reports, cage access, access enrollment, and planned preventive maintenance.	2 Smart Hands hours per cage
Cargos del informe de prestación de servicios	Provides custom details at your request, such as trouble tickets, environmental reports, portal reports, finance data, PUE readings, and business or service review reports.	2 Smart Hands hours per cage

consejo

For discounted fees, you can purchase a Smart Hands Support Plan.

Solicitar informes

To order reports in the Customer Portal:

1. From the Reports menu, select Report Center.

   

   The Request Report tab lists the available reports.

   

   nota

   Reports highlighted in yellow are chargeable because they require a Smart Hands technician at the IBX data center. Learn more about Smart Hands.

2. To refine the list of reports, use the Filter By Category options.

3. Select a report, complete the required fields, and select Generate Report. You will receive an email notification when the report is ready. For example:

   

Viewing or Downloading Your Report

When your report is ready, you receive an email notification. If the report is small, the report file may be attached to the notification email, and you can view or download it directly from the email. If the report is not attached to the email, you can retrieve it from the Customer Portal.

For Self-Service Reports

To download or delete a self-service report:

Ingrese al Customer Portal.

• You can see your reports in the Message Center on your Orders dashboard.

  

• Or, from the Reports menu, select My Reports.

  

nota

• A blue dot indicates a newly generated report.
• A red dot indicates a report that did not run successfully. Try requesting the report again.

For each report listed, you can download it to your device, or you can delete it. You can use the checkboxes in the first column to download or delete multiple reports at once.

Importante:

All self-service reports are automatically deleted from the portal after 7 days.

For Chargeable Reports

To download a Smart Hands report:

1. Ingrese al Customer Portal.

2. From the Orders and Tickets menu, select Orders and Tickets History.

3. Locate the Smart Hands order for the report, then select it.

   consejo

   For help finding an order, see Orders and Tickets History.

   The generated report is shown in the Activity Timeline as a file attachment.

   

4. Click the file to download it.

Changing the Settings for Recurring Reports

If you configured a report to run automatically on a schedule, you can change the settings at any time.

For Self-Service Reports

1. From the Reports menu, select Manage Reports

   

2. For each report, you have options to:

   • Generate the report now.
   • Edit the report settings.
   • Delete the report (this cancels all future runs).
   Importante:

   For reports that are sent to multiple recipients, changing or deleting the report recurrence affects all recipients.

For Chargeable Reports

After you submit an order for a recurring report (such as a Power Consumption report that runs every month), a new Smart Hands order is automatically placed every month for the report. If you need to change or cancel the recurrence settings, contact the Global Service Desk (GSD).

Importante:

Recurring chargeable reports are billed per each instance of report delivery. For example, if the report is set to run weekly, you are charged for the report every week.

Renaming Reports

To specify a custom report name in Report Center, go to any Reports page (except Smart View: Power Consumption Report, Smart View: Environmental Report, and Smart Hands: Power Consumption):

1. Enter a name for the report in the Report Name field.

2. The name must contain only:

   • Letters (A–Z, a–z)
   • Números (0-9)
   • Underscores (_)
   • Hyphens (-)