Service Levels – EBC Core

Disponibilidad

Availability Level	Availability (%)	Implementation	RPO	RTO
Standard	99.9%	Within 1 data center	24 hours	8 hours 2
Premium (only possible with EBC ST)	99.95%	In multiple data centers	4 hours 1	4 hours 1

Nota:

1. Para valores más bajos de RPO y/o RTO, se requiere un diseño personalizado.
2. Los tiempos mencionados dependen de la cantidad de datos.

Solicitudes de servicio

Request Name	Description	Service Request / Change
Expand storage within existing EBC-core tier	Increasing the data store of a storage tier	Service Request1
Request storage new tier	Requesting storage for a tier that is not yet available for the customer	Service Request
Migrate storage tier	Moving customer data to another tier	Service Request
Expanding Core compute capacity	Adding host(s) for increasing the vCPU or vRAM capacity of a single cluster in EBC Core	Service Request
Add only Public IP4 block	Add one Public IP-v4 address block on the EBC customer platform (max. one / 27 block per three months)	Change2
Add VLAN	Adding a VLAN to an EBC customer platform	Change
Create IPsec VPN for management	Create an IPsec VPN management network	Change
Create management account	Creating a new management account for operational management within the customer platform	Service Request
Change management account	Changing the characteristics of a management account for operational management within the customer platform	Service Request
Remove management account	Removal of a management account for operational management within the customer platform	Service Request
Change of management role	Adjusting group memberships of a management account for operational management within the customer platform	Change

Nota:

1. La solicitud de servicio es una solicitud estándar a través de la herramienta de servicio de Equinix.

2. El cambio implica que es necesario ponerse en contacto con un usuario para recuperar datos adicionales.

Consulte Mantenimiento y soporte para conocer la gestión de fallos e información relacionada.