Request a Digital Letter of Authorization

New Digital LOA Manager

In the new Digital LOA Manager, Requestors request LOAs and Issuers issue and authorize them.

1. Sign in to the Customer Portal.

2. Go to the Orders and Tickets menu and select Digital LOA Manager.

   

3. When prompted, click Yes, Try New Digital LOA Manager to switch to the new experience.

Request a Digital LOA from an Issuer

To request a Digital LOA from the other Equinix customer you are connecting to, follow these steps:

1. Look for the Request LOA (A-side) card and click Request LOA.

   

2. Enter a name for the LOA and select a product from the Product list

   

3. The Authorization Level determines the equipment the LOA authorizes. For instance, a cage authorization grants access to an entire cage, while patch panel and port authorizations grant access to a specific patch panel or port.

   

4. Select the IBX and select or add an Issuer.

   • Click Add a New Issuer to enter the Requestor Name and Email.

   

5. In Review Your Digital LOA Request, verify that the connection details and contact information is accurate.

   • Click Submit.

   

6. The LOA Request Summary contains the unique ID for the Digital LOA. Your Issuer receives an email notification that includes the new Digital LOA as a token. Once they approve the request, you will be notified.

   

Legacy Digital LOA Manager

If you are an A-side partner initiating a Cross Connect and requesting a Digital LOA from a Z-side partner, follow these steps:

The Z-side partner receives the request and either approves or rejects it. In some cases, the Z-side may also be required to sign and upload a physical LOA. If you are a Z-side partner creating a Digital LOA, see Creating a Digital Letter of Authorization

1. Sign In to the Customer Portal.

2. Go to the Orders and Tickets menu and select Digital LOA Manager.

   

3. When prompted, click No, Thank You to use the legacy experience.

Request LOA (A-side)

1. Look for the Request LOA (A-side) card and click Request LOA.

   

   

2. Choose an A-side IBX and a Z-side partner from the drop-down lists.

3. (Optional) If your Z-side partner isn’t listed, select Add a New Partner and enter their name.

   

4. Type the new company name in the Z-side Partner Name field.

   

5. Enter any Additional Details that might be helpful for your Z-side partner. For example, the type of connection and connector type, and when it's needed.

   • Click Next.

6. In the Z-side Contact List section, enter the address for your Z-side Contact Email.

7. To add one or more additional Z-side contacts, click Add additional emails.

   

8. Click Next.

9. In Review Your Digital LOA Details, verify that the Z-side Connection Details and Contact Information sections are correct.

   To edit this information, hover over the blue progress bar at the top of the page. In the drop-down list, click Prepare LOA Request or Prepare LOA Contacts to return to the previous step and make your changes.

   

10. Click Next. A confirmation message is displayed with a brief survey.

    

    Your Z-side contact receives email that includes your request to connect as an A-side partner, and a link to the Digital LOA Manager to create the new LOA.

11. A blue progress bar is displayed across the top of the page during the LOA request process. At any time, you can hover over the bar to view a drop-down list showing your current step and overall progress.

    A check mark shows that you completed the previous page, Prepare LOA Request. To return to that step and make edits, click Prepare LOA Request in the drop-down list.