Case Management API | Equinix Product Documentation

Modify a case by case number

This method modify a case by case number.

Security

BearerAuth

caseNumberstring, = 8 characters(CaseNumber)required

Case number.

Example:11150929

Bodyapplication/json

textstring, [ 1 .. 4000 ] charactersrequired

Enter any modification details/additional notes to the technician.

Example:"This is a notes!"

attachmentsArray of objects, [ 0 .. 5 ] items(Attachments)

File(s) attached to the trouble ticket. e.g. picture of broken device, scanning of a bill or charge, etc...

Payload

{
  "attachments": [
    { … }
  ],
  "text": "This is a test notes!"
}

OK

Bodyapplication/json

resultobjectrequired

Result of the modification request.

Response

{
  "result": {
    "caseId": "5007i00000AUPOIAA5",
    "caseNotesId": "a067i000007miaAAAQ",
    "caseNumber": "11150929"
  }
}