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500 Errors

500 Internal Server Error

The 500 Internal Server Error status code indicates that the server encountered an unexpected condition that prevented it from fulfilling the request.

Code500
DescriptionInternal server error.
Generic CauseSystem encountered an unexpected problem and is being tracked.
Quick FixTry again, post the issue on our forum or contact api-support@equinix.com.

EQ-2010101

CodeEQ-2010101
DescriptionThe server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.
Generic CauseThe system has encountered an unexpected problem.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.

EQ-2012101

CodeEQ-2012101
DescriptionThe server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.
Generic CauseThe system has encountered an unexpected problem.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.

EQ-2014101

CodeEQ-2014101
DescriptionThe server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.
Generic CauseThe system has encountered an unexpected problem.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.

EQ-2016101

CodeEQ-2016101
DescriptionThe server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.
Generic CauseThe system has encountered an unexpected problem.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.

EQ-2021101

CodeEQ-2021101
DescriptionThe server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.
Generic CauseThe system has encountered an unexpected problem.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.

EQ-2061101

CodeEQ-2061101
DescriptionThe server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.
Generic CauseThe system has encountered an unexpected problem.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.

EQ-2086101

CodeEQ-2086101
DescriptionThe server has encountered an unexpected error. We apologize for the inconvenience. Please try again later.
Generic CauseThe system has encountered an unexpected problem.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.

EQX-111-500

CodeEQX-111-500
DescriptionThe system had encountered an unexpected problem and we are tracking it with error code.
Generic CauseThe system encountered an unexpected problem and it is being tracked.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.

503 Service Unavailable

The 503: Service unavailable status code indicates that the server is currently unavailable because it is overloaded or down for maintenance. Generally, this is a temporary state.

Code503
DescriptionService unavailable.
Generic CauseService unavailable due to temporary overload or scheduled maintenance and is likely be alleviated after some delay.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.

EQX-121-503

The system is unavailable due to temporary overload or scheduled maintenance.

CodeEQX-121-503
DescriptionThe system is unavailable due to temporary overload or scheduled maintenance.
Generic CauseThe system is temporarily unavailable.
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.