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Other 400 Errors

401 Unauthorized

The 401: Unauthorized status code indicates that the authentication credentials received are not authorized. The user may repeat the request with a new or replaced Authorization header field.

Code401
DescriptionAuthentication Error.
Generic CauseUnauthorized authentication token.
Quick FixVerify whether an authentication token is obtained and ensure to provide this with each request.

403 Forbidden

The 403: Forbidden status code indicates that the server cannot authorize the requested resource.

Code403
DescriptionForbidden resource.
Generic CauseInsufficient permission to access the resource.
Quick FixVerify end-point URL, resource information, or authorization credentials.

EQ-2010005

CodeEQ-2010005
DescriptionQuoteID not found for this account. Please ensure you have the appropriate permissions to view this quote.
Generic CauseUser is not permitted to access the quote.
Quick FixVerify quote ID submitted.

EQ-2012006

CodeEQ-2012006
DescriptionPermission denied to create. Please ensure you have appropriate permissions.
Generic CauseUser is not permitted to access the end-point URL and resource information.
Quick FixVerify authorization credentials.

EQ-2012007

CodeEQ-2012007
DescriptionPermission denied to update or cancel. Please ensure you have appropriate permissions
Generic CauseUser is not permitted to access the end-point URL and resource information.
Quick FixVerify resource information passed in the URL.

EQ-2014005

CodeEQ-2014005
DescriptionUnable to access or locate given order. Please ensure you have appropriate permissions.
Generic CauseUser is not permitted to access the order.
Quick FixVerify order ID passed in the URL.

EQ-2014007

CodeEQ-2014007
DescriptionPermission denied to update or cancel. Please ensure you have appropriate permissions.
Generic CauseUser is not permitted to access the end-point URL and resource information.
Quick FixVerify authorization credentials.

EQ-2016005

CodeEQ-2016005
DescriptionUnable to access or locate given shipment. Please ensure you have appropriate permissions.
Generic CauseUser is not permitted to access the end-point URL and resource information.
Quick FixVerify resource information passed in the URL.

EQ-2016006

CodeEQ-2016006
DescriptionPermission denied to create. Please ensure you have appropriate permissions.
Generic CauseUser is not permitted to access the end-point URL and resource information.
Quick FixVerify resource information passed in the URL.

EQ-2016007

CodeEQ-2016007
DescriptionPermission denied to update or cancel. Please ensure you have appropriate permissions.
Generic CauseUser is not permitted to access the end-point URL and resource information.
Quick FixVerify resource information passed in the URL.

EQ-2021005

CodeEQ-2021005
DescriptionUsername not found for this account. Please ensure you have the appropriate permissions to view this user.
Generic CauseUser is not permitted to access the user profile.
Quick FixVerify username passed in the URL.

EQ-2021006

CodeEQ-2021006
DescriptionPermission denied to create. Please ensure you have appropriate permissions.
Generic CauseUser is not permitted to access the end-point URL and resource information.
Quick FixVerify authorization credentials.

EQ-2021007

EQ-2061005

CodeEQ-2061005
DescriptionUnable to access or locate given parameter. Please ensure you have appropriate permissions.
Generic CauseUser is not permitted to access parameters.
Quick FixVerify end-point URL and resource information. Refer to 'Additional Info' for more details.

EQ-2086005

CodeEQ-2086005
DescriptionUnable to access or locate given invoice. Please ensure you have appropriate permissions.
Generic CauseUser is not permitted to access the end-point URL and resource information.
Quick FixVerify end-point URL and resource information. Refer to 'Additional Info' for more details.

EQ-2095005

CodeEQ-2095005
DescriptionUnable to access or locate given purchase orders. Please ensure you have appropriate permissions.
Generic CauseUser is not permitted to access the end-point URL and resource information.
Quick FixVerify resource information passed in the URL.

EQX-121-403: Contact userName not Active and Approved

Contacts (with userName) should be Active and Approved

CodeEQX-121-403
DescriptionContacts (with userName) should be Active and Approved.
Generic CauseContact's userName passed was not active and approved.
Quick FixEnsure the contact's userName was spelled correctly, or verify the user name activity status.

EQX-121-403: User not authorized for account

You don't have permission to use this account.

CodeEQX-121-403
DescriptionYou don't have permission to use this account.
Generic CauseUnauthorized access.
Quick FixVerify authentication credentials, permissions end-point URL and resource info.

EQX-121-403: User not authorized for resource or request

Insufficient permission to access the resource or invoke the request.

CodeEQX-121-403
DescriptionInsufficient permission to access the resource or invoke the request.
Generic CauseUnauthorized access.
Quick FixVerify authentication credentials, permissions end-point URL and resource info.

EQX-121-5539: User not authorized for account

You don't have permission to access this account

CodeEQX-121-5539
DescriptionYou don't have permission to access this account
Generic CauseUnauthorized access.
Quick FixVerify authentication credentials, permissions end-point URL and resource info.

EQX-121-5539: User not authorized for ibx, cage and account

You don't have permission to access this ibx, cage and account combination

CodeEQX-121-5539
DescriptionYou don't have permission to access this ibx, cage and account combination
Generic CauseUnauthorized access.
Quick FixVerify authentication credentials, permissions end-point URL and resource info.

EQX-816-403: User not authorized for report ID

User [username] is forbidden to access report of [reportId]

CodeEQX-816-403
DescriptionUser [username] is forbidden to access report of [reportId]
Generic CauseUnauthorized access.
Quick FixVerify authentication credentials.

EQX-816-403: User not authorized for report type

Forbidden to trigger a report of type [name]

CodeEQX-816-403
Description
Generic CauseUnauthorized access.
Quick FixVerify authentication credentials.

EQX-826-403: User not authorized for account

User [username] is not authorized to access the account [accountNumber]

CodeEQX-826-403
DescriptionUser [username] is not authorized to access the account [accountNumber]
Generic CauseThe user does not have permission to this account number.
Quick FixVerify the account number passed in the URL.

404 Resource Not Found

The 404: Resource not found status code indicates that the server cannot find the requested resource but may be available in the future.

Code404
DescriptionResource not found.
Generic CauseResource is invalid or unavailable.
Quick FixVerify end-point URL and resource info.

EQX-414-404

Notification not found.

CodeEQX-414-404
DescriptionResource not found.A notification record is not found for notificationId [notificationId]
Generic CauseThe passed ID number of the notification may be incorrect or no longer exists.
Quick FixVerify end-point URL.

EQX-434-4404

No Asset found for the ID: [assetID]

CodeEQX-434-4404
DescriptionNo Asset found for the Id:[assetId]
Generic CauseResource is invalid or unavailable.
Quick FixVerify end-point URL and resource info.

EQX-716-5100

No Data Found

CodeEQX-716-5100
DescriptionNo Data Found
Generic CauseResource is invalid or unavailable.
Quick FixVerify end-point URL and resource info.

EQX-816-404

A report record is not found for reportId [reportId].

CodeEQX-816-404
DescriptionA report record is not found for reportId [reportId]
Generic CauseReport ID number passed may be incorrect or no longer exists.
Quick FixVerify end-point URL.

EQX-816-404

A scheduled report record is not found for scheduledId [scheduleId].

CodeEQX-816-404
DescriptionA scheduled report record is not found for scheduledId [scheduleId]
Generic CauseScheduled ID number passed may be incorrect or no longer exists.
Quick FixVerify end-point URL.

EQX-826-404

Invoice Document with ID [documentId] is not found for invoice with ID [invoiceId] of account with number [accountNumber].

CodeEQX-826-404
DescriptionInvoice Document with ID [documentId] is not found for invoice with ID [invoiceId] of account with number [accountNumber]
Generic CauseInvalid document ID number.
Quick FixVerify the document ID number passed in the URL.

EQX-826-404

Invoice with ID [invoiceId] is not found for account with number [accountNumber].

CodeEQX-826-404
DescriptionInvoice with ID [invoiceId] is not found for account with number [accountNumber]
Generic CauseInvalid invoice ID number.
Quick FixVerify the invoice ID number passed in the URL.

IC-PROFILE-404

CodeIC - PROFILE- 404
DescriptionInvalid service profile.
Generic CauseConnectionID does not exist or does not belong to the user.
Quick FixVerify the connection ID passed in the URL.

IC-NFV-VD-003

CodeIC-NFV-VD-003
DescriptionVirtual device not found
Generic CauseYou have provided an incorrect Id.
Quick FixVerify the unique Id of the virtual device.

404 Invalid Endpoint

The 404: Invalid Endpoint status code indicates the endpoint URL is incorrect.

Code404
DescriptionInvalid Endpoint.
Generic CauseInvalid API path in payload.
Quick FixVerify the end-point information submitted.

This is an example of an invalid endpoint message.

ERROR     
CODE:       "404"
MESSAGE:    "Not Found - No message available"
PATH        "/ecx/v3/l2/common/metro"
TIMESTAMP   "1544951546619"

405 Method Not Allowed

The 405: Method Not Allowed status code indicates that the method received in the request-line is known by the origin server but not supported by the target resource.

Code405
DescriptionMethod Not Allowed.
Generic CauseResource not supported
Quick FixVerify end-point URL and resource info.

406 Bad Request

The 406: Bad request status code indicates that server cannot process the request due to a client error. If you receive a bad request error, please check if the request packet adheres to the message schema provided by Equinix.

Code406
DescriptionValidation Error.
Generic CauseMalformed request due to field or business validation.
Quick FixEnsure the payload sent adheres to the parameter requirements.

415 Unsupported Media Type

The 415: Unsupported media type status code indicates that the request has a media type which the server or resource does not support. For example, the client uploads an image as an .svg or .xml, but the server requires that images use a different format.

Code415
DescriptionUnsupported media type.
Generic CauseServer is refusing to service the request because the payload is in a format not supported by this method on the target resource.
Quick FixVerify requested payload.

EQX-716-5117

CodeEQX-716-5117
DescriptionThe uploaded file is found to be corrupted or dangerous
Generic CauseLack of antivirus (AV) check.
Quick FixUse proper antivirus scanning for uploaded file.

EQX-716-5118

CodeEQX-716-5118
DescriptionThe uploaded file has an incorrect extension. Check and re-upload the file, as its actual type does not match its file extension.
Generic CauseLack of proper file extension.
Quick FixCheck the supported file extension.

EQX-716-5119

CodeEQX-716-5119
DescriptionThe uploaded file format is not allowed.
Generic CauseLack of proper file format.
Quick FixCheck the supported file format.

422 Unprocessable Entity

The 422: Input validation error status code indicates that the input data provided in the payload didn't pass the validation.

Code422
DescriptionInput validation error.
Generic CauseInvalid request payload data.
Quick FixMake sure the data you provide in the payload matches the specification.

429 Too Many Requests

The 429: Too many requests status code indicates that the user has sent too many requests in a given amount of time.

Code429
DescriptionInternal server error.
Generic CauseRequest rejected due to rate limiting (number of requests exceeded for the given time).
Quick FixTry again later, post the issue on our Equinix Community forum, or contact api-support@equinix.com.