Service Insight Dashboard

Equinix Service Insight (ESI) is an incident dashboard. It provides a central location to view any IBX-related or product-related incidents that may affect you. This guide will help you understand the features and functionalities of the app, allowing you to make the most of its capabilities.


Overview Page

The Overview page provides a high-level view of your services and incidents. Here's what you'll find on this page:

Incident List

The list includes the following information for each incident:

Column Description

Incident Number

A unique ID for the issue.

Summary

A brief description of the issue.

IBX Locations

The affected data center sites.

Service Impacting

Whether Equinix-delivered services are/were impacted by the incident (Yes or No).

Incident Status

The current status of the issue (New, Updated, or Resolved)

Incident Type

The category of the issue (IBX or Network).

Affected Products

Such as Equinix Connect, Internet Exchange, Metro Connect, Colocation, Equinix Precision Time, etc.

Service Offering

(IBX incidents only) The asset types are: AC Circuit, ATS, Cabinet, Cage, Cooling Zone, DC Circuit, DC Plant, Floor, Network Cable Connection, Patch Panel / Media Converter Chassis, PDU / RPP, Phase, Room, STS, Switch Gear, Transformer, UPSH, UPSR, UPSS.

Occurred At

The date/time the incident occurred.

Updated At

The date/time of the last update for this issue.

Change List

The Change List feature displays all your change instances. You can filter and search for specific changes.

Column Description

Change Number

A unique ID for the change.

Summary

A brief description of the change.

IBX Locations

The affected data center sites.

Service Impacting

Whether Equinix-delivered services are/were impacted by the incident (Yes or No).

Change State

The current status of the change (Scheduled, Implement, Incomplete, Completed)

Area of Change

The category of the change (IBX or Network).

Scope of Change

Defines the extent of the change (Non-critical Activity, Scheduled Activity, Corrective Activity, Customer Outage, 3rd Party Activity)

Service Offering

(IBX incidents only) The asset types are: AC Circuit, ATS, Cabinet, Cage, Cooling Zone, DC Circuit, DC Plant, Floor, Network Cable Connection, Patch Panel / Media Converter Chassis, PDU / RPP, Phase, Room, STS, Switch Gear, Transformer, UPSH, UPSR, UPSS.

Affected Products

(Network changes only) Identifies the network products or services that are being affected by the change (Equinix Connect, Equinix Fabric, Equinix Internet Access, Equinix Precision Time, Ethernet Exchange, etc.)

Start Date

The date/time the change started.

End Date

The date/time the change ended.