Link Your IBX Security Profiles

Video – Linking IBX Security Profiles

Users with multiple IBX Security Profiles can link them together. This simplifies your access to data centers by eliminating the need to manage multiple security profiles, QR codes, and access PINs.

  • You can link multiple IBX Security Profiles for a single company so you can access your data centers with one QR code and IBX Access PIN.

  • If working for multiple companies, you can use one QR code and IBX Access PIN per company to access the data centers for that company.

  • A security profile can be linked to a maximum of 10 additional profiles.

  • Only profiles with an identical first name, last name, and organization can be linked together.

  • Accounts with pending link requests cannot be linked together.

  • Linked profiles cannot be unlinked.

  • All linked profiles share the same profile photo and access PIN as your preferred security profile.

To link multiple security profiles for the same company in the Customer Portal:

  1. Sign into the Customer Portal with the username of your preferred security profile.

  2. Click your user name (at the upper-right corner of the portal screen) and select User Settings:

  3. Select IBX Security.

  4. Click Link Security Profile and enter the username of the other profile you want to link.

  5. Click Continue.

    A link request success message appears.

    Important: The link request expires after 2 days if you do not confirm it (see next section below for instructions).

  6. Click Link Another Profile to link additional security profiles, or click Close to return to the previous page.

    The number of pending Link Requests are displayed on the page.

  7. Log out of the portal.

To complete the process, you must accept the link request from your other security profile within 2 days:

  1. Sign into the Customer Portal with the username of the profile you requested to link to your preferred profile.

    The Security Link Request message appears at the top of your dashboard.

  2. Click View Request.

    A window opens with the terms of the linking request.

  3. Select each box, then click Accept to proceed.

    A message confirms that the security profiles have been successfully linked.

  4. Click Close.

    This security profile is now removed. The usernames of linked profiles are displayed under Linked Accounts. For example:

  5. If you requested additional profiles to be linked, log out of the portal and repeat these steps to confirm each one.