IBX Security Profiles

To create a security profile:

1. Sign into the Equinix Customer Portal.

2. Click your username at the top right corner, then select My Profile.

   

3. Select IBX Security.



4. Click Upload to add your headshot photo, or select I do not want to use my photo.

   

   See the Photo Requirements section below.

   Note:

   If you don't add a photo to your profile, you must show a government-issued photo ID every time you visit an IBX.

   

5. Create a unique PIN to access your data centers.

   

   Note:

   • A PIN must be 6 digits and cannot start with 0.

   • Once the security profile is configured, the PIN cannot be changed.

   • To automatically generate a unique PIN, select Use a system-generated PIN.

     or

   • Select Create your own PIN and enter a 6-digit number that does not start with 0. If the PIN you entered is valid and available, a green checkmark displays.

6. Click IBX Access Form to continue.

   

   An electronic document opens.

   

   1. Read the document carefully, then select the agreement boxes.

      

   2. Sign the document, apply the changes, and select Click to Sign.

      A window appears with a success message.

      

   3. Close this window to return to the previous page.

   A green checkmark appears beside the form to confirm that the system accepted your signed agreement.

7. Click Create IBX Security Profile at the bottom right of the screen.

   

   Your IBX Access PIN is shown, your security profile is created, and a unique QR code is generated for you.

   

8. Click Continue.

Now you can use your PIN and QR code to enter an IBX.

For easy access to your PIN and QR code:

1. Sign into the Equinix Customer Portal.

2. Click your username at the top right corner.

3. Select My Profile, then IBX Security.

Tip: You can also access your PIN in the ECP Mobile app.

• Must be a high-resolution, color photo taken within the last 6 months.

• Background must be uniform, plain, free of shadows, and white or off-white.

• Must show a clear image of your face.

• Must not be digitally modified or have a social media filter.

• Must be high-resolution, and must not be blurry, grainy, or pixelated.

• Photo size must be: 2 x 2 inches (51 x 51 mm).

• Your head in the photo must measure between 1 inch and 1 3/8 inches (between 25 mm and 35 mm) from the bottom of the chin to the top of the head.

• Face the camera directly, with your full face in view.

• Display a neutral facial expression or a natural smile in the photo, with both eyes open.

• Do not wear a hat or head covering that obscures your hair or hairline, unless worn daily for a religious purpose. If you do wear a head covering, your full face should be visible, and your hat or head covering cannot obscure your hairline or cast shadows on your face.

• Eyeglasses worn daily can be worn in the photo.

• Selfies are allowed if they meet all listed requirements.