Tip: To request access to the Customer Portal, contact us by chat, phone, or email.
To access Callback, follow the instructions below:
- Within the portal, click Support
in the upper-right corner of the page and choose Request a Callback. -
Enter your contact number and select the Reason to call (either to get help with an existing order or case number, or to start a new inquiry).
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If you chose "existing", enter the order number or case number.
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Select the issue you need help with, under Select a Category.
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If you do not want the call to be recorded, select Select this option if you do not want to be recorded.
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Click Send Request to submit the form. Equinix Support will call you shortly after you submit the request.
