Resellers and Reseller Administrators

Video – Reseller Master Admins

Resellers market and sell a bundled solution that includes Equinix services.

Reseller Administrator Roles and Functions

The Customer Portal supports two administrator roles that apply to reseller administrators: master administrator and IBX administrator. See Roles in the Customer Portal for more information about these roles.

Reseller administrators perform a variety of functions, such as creating new user accounts and assigning permissions.

Create and Manage Reseller Sub-Accounts and Users

  1. Log in to ECP at customerportal.equinix.com.

  2. From the Administration menu, select Reseller Customer Management.

    The Reseller Customer Management page shows your accounts.

  3. To view a list of sub-accounts, click the arrow () next to the account name.

  4. To create a new sub-account, click in the right-most column and select Create a Customer.

  5. On the Create a New Customer Account screen, enter the name and address information for the new sub-account.

  6. Select whether the sub-account is an End Customer (an entity that your company does business with) or a Sub Division (a subsidiary or affiliate of your company).

  7. Specify a Reseller Notification Contact. You can use the search box to search by name or email address, or click User Directory to select from a list.

  8. Click Review. The Review window shows similar accounts that are already registered in the system.

    • If the account is already registered, select it from the list.

    • If the account is not registered yet, review and approve the details you entered manually.

  9. Click Submit.

    The new sub-account appears in the list, and is marked PENDING in the Account Number column. When the new account is available for use, the PENDING status is replaced with the new account number. Allow up to an hour for this processing. Then you can proceed to add users to the account, assign assets, etc.

  1. Log in to ECP at customerportal.equinix.com.

  2. From the Administration menu, select Reseller Customer Management.

    The Reseller Customer Management page shows your accounts.

  3. To view a list of sub-accounts, click the arrow () next to the account name.

  4. To add a new user to a sub-account, click in the right-most column and select Add User.

  5. On the Add User(s) form, enter the contact information for the new user. To add multiple users, use one of these options:

    • Click Batch Upload to upload a .CSV file that contains contact information for multiple users.

    • Click Add More Users to enter contact information for each user manually.

  6. Choose the preferred Language and Timezone for the user.

  7. Click Submit.

    Each new user is added to the Reseller User Management page.

  1. From the Administration menu, select Reseller Customer Management.

  2. On the Customer Management screen, locate and expand the reseller account to view the End User Customer accounts.

  3. Locate the End User Customer account, click and select View Users.

  4. Locate the user, click and select Manage Permissions.

  5. Select permissions group.

  6. Edit user permissions.

  1. Log in to ECP at customerportal.equinix.com.

  2. From the Administration menu, select Reseller Customer Management.

    The Reseller Customer Management page shows your accounts.

  3. To view a list of sub-accounts, click the arrow () next to the account name.

  4. Locate the user, click and select Manage Assets.

    You are taken to the Manage Assets screen.

    From here, you can assign and manage the following assets for the sub-account:

    • Cabinets

    • Equinix Fabric Ports

    • Equinix Connect and Equinix Internet Access Ports

    • Smart Hands Support Plans

    • Internet Exchange Ports

    • Internet Exchange VLANs

  5. Click on the tile of the asset you want to assign.

  6. Tick the checkbox for the asset and click Submit.

  7. To un-assign an asset from a sub-account, untick the checkbox for the asset and click Submit.

When an End User Customer places an Order, the End User Customer Ordering Contact and the Reseller Notification Contact receive the Order Booking and Completion Notifications.

  • End User Customer Notifications – Contain all the information such as the product, number of line items, and description, but don't include the billing price

  • Reseller Notifications – Contain the same information as the End User Customer Notifications along with the billing price

Notification defaults to the Ordering contact; however, other individuals can be added to receive the notification when requested by the customer.

General Reseller Information

See Equinix Reseller Rules of Engagement to learn more about deal registration, different levels of Reseller engagement, quote preparation and delivery, and Reseller support requirements.