IBX Access Permissions

Use these steps to:

• Specify which IBXs the user can access in the portal.
• Grant the user permission to schedule work visits, data center tours, and conference rooms.
• Designate a user as an administrator.

To assign IBX privileges:

1. From the Administration menu, choose User Management.

   

2. Find the user account you want to manage.

   Note:

   • To search for a specific user, type a first name, last name, username, or email address in the Add Keyword field:

     

   • You can also use the filter options at the top to refine the user list by user status, role, organization, and current permissions.

   Tip: To quickly locate new user accounts, set the Status filter to Not Activated.

3. Click at the right end of the row, and choose Manage Permission.

   

   The Permissions tab displays a catalog of permission types:

   

4. Click Administration and IBX Access Services Request.

   A list shows all the IBX locations available for this user. (The list only shows locations where the user's organization has a contract for colocation space or products.)

5. (Optional) To assign company or IBX administrator privileges to this user, click Administrator Privileges, then select the administrator role to assign:

   

   For information about admin roles, see Roles in the Customer Portal.

6. Select the IBX and cage permissions for the user:

   

   Icon	Meaning
   	Full access
   	Partial access
   	Permission is assigned
   	Permission is not assigned
   	Permission is not available

   1. To give full permissions for an IBX, enable the checkbox in the IBX Account column:

      

   2. To give permissions for specific cages only, click the arrow () beside the IBX code, then select the cages to enable:

      

      Example: In the example above, the user has full access for cage 3310 and partial access for cage 3325, but no access for cage 2335.

7. If the user will be allowed to manage other user accounts, enable the Manage Users option. This option is only available for users designated as administrators.

8. In the remaining columns, specify whether the user is allowed to schedule requests for IBX work visits, conference rooms, or data center tours.

9. Click Submit.

Use these steps to:

• Allow a user to physically enter an IBX.
• Allow a user to bring guests to the IBX.
• Allow a user to remove equipment from the IBX.

To grant or restrict a user's physical access permissions:

1. From the Administration menu, choose User Management.

   

2. Find the user account you want to manage.

   Note:

   • To search for a specific user, type a first name, last name, username, or email address in the Add Keyword field:

     

   • You can also use the filter options at the top to refine the user list by user status, role, organization, and current permissions.

   Tip: To quickly locate new user accounts, set the Status filter to Not Activated.

3. Click at the right end of the row, and choose Manage Permission.

   

   The Permissions tab displays a catalog of permission types.

   

4. Click the IBX Data Center Access card.

   A list shows all the IBX locations available for this user. (The list only shows locations where the user's organization has a contract for colocation space or products.)

   

   The summary at the top shows the number of IBXs, cage, and cabinets where the user already has access.

5. To find the desired IBX, you can:

   • Use the Search box.

   • Filter by Permission Status. (Shows IBXs based on whether the user is fully authorized, partially authorized, or not authorized.)

   • Filter by Enrollment Status. (Shows IBXs based on whether the user has completed their enrollment.)

6. To turn permissions on or off for a specific IBX, toggle the Permission switch:

   

   Permission	Meaning
   No	User cannot enter the IBX.
   Full	User can access all cages and cabinets in the IBX (and any cages/cabinets added in the future). User can remove equipment and bring guests.
   Partial	User can enter the IBX, but some permissions are restricted.

   If the user currently has Full or Partial permissions for the IBX, toggling the switch changes the permissions to No.

   If the user currently has No permissions for the IBX, toggling the switch changes the permissions to Full. (You can then refine the permissions in the next section below, if needed.)

7. In the columns for Remove Equipment and Allow Guests, enable or disable the user's ability to remove equipment from the IBX or bring guests to the IBX.

   Note: Allow Guests enables the user to include additional visitors (such as vendors or other members of their organization) in their request for a Work Visit or Data Center Tour.

8. Click Review Changes to verify all modifications before submission.

9. Click Submit to save the changes.

Tip: For cage/cabinet settings, see below.

The ECP Mobile app allows you to grant a user physical access to an IBX.

1. From the Home screen, choose IBX Access Management.
   

   

2. Find the user account you want to manage.

   Note:

   • To search for a specific user, type in a first name, last name, username, or email address:

     

3. Select the specific IBX to grant physical access.

   To turn permissions on or off for a specific IBX, toggle the access switch.

4. Once physical access is granted to the IBX, the user's permission will default to the appropriate access (for example, Full Access). This includes the cages they will have access to.
   To grant or remove physical access to cages, toggle the Cage Access switch.

   
   

5. After selecting the cages to grant physical access to, review the Permissions Granted.
   

6. Click Submit.
   

Important: Cabinet-level permissions are only available if you have access control readers installed on your cabinets.

To grant or restrict access to specific cages and cabinets in the IBX:

1. From the Administration menu, choose User Management.

   

2. On the User Management dashboard, find the user account.

   Note:

   • To search for a specific user, type a first name, last name, username, or email address in the Add Keyword field:

     

   • You can also use the filter options at the top to refine the user list by user status, role, organization, and current permissions.

3. Click at the right end of the row, and choose Manage Permission.

   

4. Click the IBX Data Center Access card.

   

   A list shows all the IBX locations available for this user. (The list only shows locations where the user's organization has a contract for colocation space or products.)

   

   The summary at the top shows the number of IBXs, cage, and cabinets where the user already has access.

5. To find the desired IBX, you can:

   • Use the Search box.

   • Filter by Permission Status. (Shows IBXs based on whether the user is fully authorized, partially authorized, or not authorized.)

   • Filter by Enrollment Status. (Shows IBXs based on whether the user has completed their enrollment.)

6. To grant or restrict cage-level permissions, click the blue link in the Cages column:

   

   Note: If the Cages column is blank for an IBX, your organization doesn't have any cages in that IBX.

7. Use the Cage Access window to specify the cage permissions for this user:

   

   Tip: To find a specific cage, use the search box or the Permission Status filter.

   1. To grant or revoke permissions for an individual cage, use the toggle switch in the Permission column.

      or

      To grant or revoke permissions for all cages, use the Grant All toggle switch.

   2. (Optional) To assign permissions for a limited period of time, select Custom Date in the Permission Period column, then select a starting and ending date.

      Note: If you need to change the start date for an already active permission, turn the permission off and submit the change, then turn the permission back on and set the new permission period.

8. To grant or restrict cabinet-level permissions, click the blue link under Access Controlled Cabinets:

   

   Note: If the Cabinets column is blank, the cage doesn’t contain any cabinets with access control readers.

9. Use the Cabinet Access window to specify the cabinet permissions for this user:

   

   Tip: To find a specific cabinet, use the search box or the Permission Status filter.

   1. To grant or revoke permissions for an individual cabinet, use the toggle switch in the Permission column.

      or

      To grant or revoke permissions for all cabinet, use the Grant All toggle switch.

   2. (Optional) To assign permissions for a limited period of time, select Custom Date in the Permission Period column, then select a starting and ending date.

      Note: If you need to change the start date for an already active permission, turn the permission off and submit the change, then turn the permission back on and set the new permission period.

   Important: If you grant access to a cabinet but not to the cage, the user must be escorted to the cabinet.

10. Click Review Changes to verify all modifications before submission.

11. If you turn on the Notify User option, the user receives an email notification about the permission changes you made.

12. Click Submit to save the changes.