Video Conferencing Feature

This feature is available for Scheduled orders in the following IBX data centers:

• LA4 (Los Angeles, CA)

• DE2 (Denver, CO)

• CU4 (Culpeper, VA)

• AT1 (Atlanta, GA)

• DX1 (Dubai, United Arab Emirates)

• DB4 (Dublin, Ireland)

• SL1 (Seoul, South Korea)

Note: This feature is not available to users of shared cages, flex spaces (IBXflex), or Business Continuity Trading Rooms (BCTRs).

This feature is not available for these Smart Hands services:

• Inbound Shipment

• Outbound Shipment

• Locate packages in an IBX

• Service Impacting Issue (Trouble Ticket)

• Power Services

• Cage Cleanup

• Request Photos

• Physical Audit

• Large Order

• Recurring Tape Rotation

Note: Using this feature adds an additional fee to your order. You can review the fee before you submit your order.

To enable the Video option when you add a new Scheduled order:

1. Under Scope of Work, select the box for Request a video conference:

   

   Note: If the Video option is disabled, it might be because:

   • Video is not available at the IBX you selected.
   • Video is not available for the service you selected.

   See Video Conferencing Featureabove.

2. Under Scheduling, select Scheduled.

3. Before submitting your order, you can review the Video Conference Fee under Pricing.

Once your order is submitted and approved, you will receive a Zoom link for the scheduled video conference.

Once an order is submitted and approved, the Video conference option is disabled, and cannot be changed:

To change this option after your order is placed, modify your order and enter your change request in Modification Details & Technician Notes:

This table lists the colocation video policies for our users:

	User-to-Employee Colo Guidance	User-to-Employee Non-Colo Guidance
Cage Restrictions
Location Awareness
Use Audio/Video Mute Features at Discretion
No Recording
Security Policies
Scope of Work Adherence
Limit Other Zoom Features
Ensure Safety at All Times