About Smart Hands

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We’ll be there when you can’t. Manage your business infrastructure and maximize operational uptime within an IBX® data center by using Equinix Smart Hands® services.

Extend the reach of your off-site IT staff using Equinix Smart Hands services

Equinix Smart Hands allows customers to manage/outsource their business operations and maximize uptime within an Equinix International Business Exchange™ (IBX®) data center by using Equinix technical resources. Equinix Smart Hands provides a wide range of support, whether you require technical assistance within an IBX data center or from a remote location. Equinix is equipped to offer a full scope of services to be there when you can’t. IBX technicians are trained to be the eyes and hands for management of your infrastructure.

Equinix Smart Hands tasks:

  • Provide on-site technical assistance.
  • Provide equipment installations.
  • Remove and install interface cards.
  • Test carrier circuits.
  • Take inventory of equipment, recording digital pictures and serial numbers.
  • Perform a power cycle on a router, server or switch; soft-boot a server.
  • Move equipment within your space and cabinets.
  • Install ladder racking, pre-wire patch panels and equipment.
  • Assemble, install and maintain cabling.
  • Verify cable integrity on installed media.
  • Provide visual verifications.
  • Install, replace or remove equipment, such as a router, switch card, disk drive, memory, etc.
  • Assist in conference room and AV equipment setup.
  • Add, remove or verify a demarcation.
  • Assist with uncrating equipment from boxes and ship replaced equipment.
  • Extend patch cables from the patch panel to equipment.

Service level objective:

  • For 24/7 IBX sites, the turnaround time is 24 clock hours.
  • For non-24/7 IBX sites, the turnaround time is 24 business hours (using, eight hours per work day).
  • There are exceptions, such as when a physical or power audit is being performed, or for large rack-and-stack installations.


Contact your local account representative for more information

Worldwide Corporate Headquarters

Equinix, Inc.

One Lagoon Drive

Redwood City, CA 94065




European Headquarters

Equinix (EMEA) BV

Rembrandt Tower

Amstelplein 1

1096 HA Amsterdam




Asia-Pacific Headquarters

Equinix Hong Kong Limited

65/F International Commerce Center

1 Austin Road West

Kowloon, Hong Kong