We’ll be there when you can’t! Manage your business infrastructure and maximize operational uptime within an IBX® data center by using Equinix Smart Hands® services.
Extend the reach of your off-site IT staff using Equinix Smart Hands services
Equinix Smart Hands allows customers to manage/outsource their business operations and maximize uptime within an Equinix International Business Exchange™ (IBX®) data center by using Equinix technical resources. Equinix Smart Hands provides a wide range of support, whether you require technical assistance within an IBX data center or from a remote location. Equinix is equipped to offer a full scope of services to be there when you can’t. IBX technicians are trained to be the eyes and hands for management of your infrastructure.
Equinix Smart Hands tasks:
- Provide on-site technical assistance.
- Provide equipment installations.
- Remove and install interface cards.
- Test carrier circuits.
- Take inventory of equipment, recording digital pictures and serial numbers.
- Perform a power cycle on a router, server or switch; soft-boot a server.
- Move equipment within your space and cabinets.
- Install ladder racking, pre-wire patch panels and equipment.
- Assemble, install and maintain cabling.
- Verify cable integrity on installed media.
- Provide visual verifications.
- Install, replace or remove equipment, such as a router, switch card, disk drive, memory, etc.
- Assist in conference room and AV equipment setup.
- Add, remove or verify a demarcation.
- Assist with uncrating equipment from boxes and ship replaced equipment.
- Extend patch cables from the patch panel to equipment.
Service level objective:
- For 24/7 IBX sites, the turnaround time is 24 clock hours.
- For non-24/7 IBX sites, the turnaround time is 24 business hours (using, eight hours per work day).
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There are exceptions, such as when a physical or power audit is being performed, or for large rack-and-stack installations.
Support
Contact your local account representative for more information
Worldwide Corporate Headquarters
Equinix, Inc.
One Lagoon Drive
Redwood City, CA 94065
USA
+1.650.598.6000
info@equinix.com
European Headquarters
Equinix (EMEA) BV
Rembrandt Tower
Amstelplein 1
1096 HA Amsterdam
Netherlands
+31.20.754.0305
info@eu.equinix.com
Asia-Pacific Headquarters
Equinix Hong Kong Limited
65/F International Commerce Center
1 Austin Road West
Kowloon, Hong Kong
+852.2970.7788
info@ap.equinix.com
