About Smart Hands
We’ll be there when you can’t. Manage your business infrastructure and maximize operational uptime within an IBXEquinix International Business Exchange (data center)® data center by using Equinix Smart Hands® services.
Extend the reach of your off-site IT staff using Equinix Smart Hands services
Equinix Smart Hands allows customers to manage/outsource their business operations and maximize uptime within an Equinix International Business Exchange™ (IBX®) data center by using Equinix technical resources. Equinix Smart Hands provides a wide range of support, whether you require technical assistance within an IBX data center or from a remote location. Equinix is equipped to offer a full scope of services to be there when you can’t. IBX technicians are trained to be the eyes and hands for management of your infrastructure.
Equinix Smart Hands tasks:
- Provide on-site technical assistance.
- Provide equipment installations.
- Remove and install interface cards.
- Test carrier circuits.
- Take inventory of equipment, recording digital pictures and serial numbers.
- Perform a power cycle on a router, server or switch; soft-boot a server.
- Move equipment within your space and cabinets.
- Install ladder racking, pre-wire patch panels and equipment.
- Assemble, install and maintain cabling.
- Verify cable integrity on installed media.
- Provide visual verifications.
- Install, replace or remove equipment, such as a router, switch card, disk drive, memory, etc.
- Assist in conference room and AV equipment setup.
- Add, remove or verify a demarcation.
- Assist with uncrating equipment from boxes and ship replaced equipment.
- Extend patch cables from the patch panel to equipment.
Service level objective:
- For 24/7 IBX sites, the turnaround time is 24 clock hours.
- For non-24/7 IBX sites, the turnaround time is 24 business hours (using, eight hours per work day).
There are exceptions, such as when a physical or power audit is being performed, or for large rack-and-stack installations.
Contact your local account representative for more information
Worldwide Corporate Headquarters
One Lagoon Drive
Redwood City, CA 94065
Equinix (EMEA) BV
1096 HA Amsterdam
Equinix Hong Kong Limited
65/F International Commerce Center
1 Austin Road West
Kowloon, Hong Kong