Inbound Shipments to an IBX

Video – Creating Shipment Orders

With an Inbound Shipment order, the IBX can receive a package on your behalf. This topic explains how incoming shipments to the IBX are handled.

Important: All incoming shipments to an IBX should be scheduled at least 24 hours in advance by opening an Inbound Shipment order in the Customer Portal, or by calling the Global Service Desk (GSD) at +1.866.EQUINIX (+1.866.378.4649). Failure to open an order might result in your shipment being rejected.

Note: At a non-24/7 IBX, shipments during non-standard business hours (after hours or weekends) require prior approval, and are billed to your account as a Smart Hands fee. To see the operation times for a specific IBX, refer to IBX List / Smart Hands Availability.