Network Edge users can submit a support ticket to have their connections migrated from one device to another device. Migrating the connection allows you to upgrade your device or create a new device without needing to create new connections.
To submit a support ticket and have your connection migrated to a different device:
- Sign in to the Equinix Customer Portal and navigate to Network Edge.
- Go to Support and select Open a Support Case.
- In the Network Edge section, click Virtual Device.
- In the list of devices, select a device.
- In the Case Type drop-down, select Connection Migration.
- Indicate which connection you want to migrate and the devices involved.
- Click Submit.
