Create a New Billing Account

Before creating and ordering your Network Edge virtual device, you need to create a new billing account.

Depending on the types of services that are going to be ordered with the billing account you are creating, you can choose what type of billing account to create:

  • Global Billing Account – Used for ordering Digital Services only.

  • Local Billing Account – Used for ordering both Colocation and Digital Services.

For more information about creating Global and Local billing accounts, see Billing Account Management in the Billing documentation.

When the new billing account is created, you'll be able to view it on the Account Management page. The account name will display, but the account number will be In Progress and the account status will be Pending or Active. It takes up to two hours for the account number to generate.

Important: Pending and Active billing account statuses can be used to place orders for Network Edge virtual devices, Equinix Fabric remote ports, and Fabric Cloud Routers. An account is Pending when the account has been created but the billing account number has not yet been generated. An account is Active once the account has been created and the billing account number is generated.

Direct Customers – The billing account status will be Pending or Active and can be used to order your virtual devices, Equinix Fabric remote ports, and Fabric Cloud Routers.

Resellers – If you are placing orders for yourself (for your reseller account), Pending or Active accounts can be used to place orders for virtual devices, Equinix Fabric remote ports and Fabric Cloud Routers.

If you are placing orders for your customer:

  1. Go to the Equinix Customer Portal.

  2. Click Administration and select Reseller Customer Management to create the end-customer account. The end-customer account number will take up to an hour to generate.

  3. Add the first user.

  4. Be sure to select the Enable Network Edge checkbox.

  5. Go back to the Equinix Fabric portal and place the first device order on behalf of the end-customer.

For more information about Equinix Fabric resellers and impersonation, see Equinix Fabric Resellers and Reseller Impersonation.

View Account Details

To view account details, select an account from the list on your account management page. See Billing Account Management for more information.

Deactivate a Billing Account

Billing accounts can’t be deactivated from the portal. If you need to deactivate a billing account, create a support case and Equinix support will reach out to you.

Note: A billing account cannot be deactivated if there are active services being billed on that account. Only those billing accounts with no active services being billed can be deactivated.