Network Edge Support provides access to tools and expertise that enable the success and operational health of your devices. All support plans provide access to customer service, documentation, and support forums.
To learn how to open a support case, see Support Case in the Customer Support documentation. Additional information can be found in the Network Edge Policy document.
Shared Support Model
When using Network Edge services, Equinix is responsible for the infrastructure that supports virtual devices and ancillary services, including device life-cycle management, virtual connections, device linking, device backup and recovery.
You are responsible for the configuration and use of the virtual devices. Equinix does not provide vendor-specific configuration or use-case support.
Shared Support Model for VyOS
For VyOS devices, standard support is offered by VyOS. Contact VyOS to access the standard support included for the configuration and use of the VyOS router. For more details, contact support@vyos.io or see VyOS Support.
Shared Support Model for F5 NGNIX
For F5 support, you must have an account at NGINX MyF5 to complete this process. If you do not have one, create an account at MyF5. NGINX F5 support responsibility varies by category. See NGINX Plus Load Balancer Support for more information.
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