For F5 NGINX Plus running on Equinix Network Edge platform, it is important to understand how this product is currently supported. Both Equinix and F5 may be involved in the support process depending on the issue. Some issues are triaged by Equinix, while other issues require you to contact F5 Networks.
Note: F5 Premium support is included with the NGINX Plus license on Network Edge.
The following diagram illustrates components involved in when F5 NGINX running on Network Edge platforms.
This table lists common F5 NGINX Pluse load balancer issues and indicates the supporting party.
| Issue Type | Support | |
|---|---|---|
| Network Edge device life cycle (ordering, provisioning, deprovisioning, Network Edge services) | Equinix Support Team | |
| CSP connectivity through Equinix Fabric | Equinix Support Team | |
| Equinix Connect (Internet) connectivity | Equinix Support Team | |
| Controller log in & password issues | F5 Support team | |
| Device discovery in controller | F5 Support team | |
| OS updates and version upgrades | F5 Support team | |
| Controller usability and feature related questions | F5 Support team | |
| Help with application GUI | F5 Support team | |
| Load balancer application | F5 Support team | |