Migrate Virtual Connections

Equinix Fabric users can migrate their own virtual connections, eliminating the need to open a support ticket. Only ports with the same port priority, encapsulation type, and same metro will be available to migrate.

Important: Connections created using Service Tokens cannot be migrated. If you need to migrate such connection, you must create a new one and delete the existing one.

A-Side Migrations

To migrate the A-side of your connection to a different port:

  1. Log in to Equinix Fabric.

  2. From the Connections menu, select Connection Inventory.

  3. Click the connection you want to migrate.

    Note: If your connection pre-dates 2019, raise a support ticket to initiate a migration request.

    The Connection details will display.

  4. Click Origin.

  5. In the Port Name section, click Migrate.

    Note: You must have Connection Edit permissions in order to perform this operation. To obtain permissions, contact your organization’s primary administrator for access.

  6. In the Migrate this Connection to a new Port section:

    • Select a port from the drop-down list .

      Note: If the port you select is not the same type as the original port, a message will display indicating that charges for the connection will change. The Pricing Overview section will indicate the new charges.

      Ports available in the drop-down list will meet the following criteria:

      • Ports will belong to the same billing account as the original port for the connection. Migrating a connection between ports belonging to different accounts is not supported.

      • Ports will be located in the same metro location as the original port for the connection.

      • Ports will be of the same priority (Primary/Secondary) as the original port for the connection. Migrating the connection between ports of different priority is not supported.

      • Ports will support the same encapsulation type (Dot1Q or QinQ) as the original port on the connection.

    • Select I have verified the port capacity and VLAN availability on the new port. I will perform the necessary changes on my end.

    • Select the terms and conditions option.

  7. Click Confirm.

A message will display at the top of the page and in the Connection details indicating the migration has been initiated.

You will also receive an email confirming the migration.

Once the migration is successful, the same connection cannot be migrated again within 24 hours because of the way Equinix updates the connection billing and invoicing.

One exception to the 24-hour limitation is if your connection is local (e.g. Seattle to Seattle) and the A-side port migration occurs between ports that are in an Unlimited Connection Package. These connections can be migrated more than once within a 24-hour period because there is no billing change to the connection.

Z-Side Migrations

Z-side migrations are supported for connections that terminate on a port that the user has access to.

Note: If the connection you would like to migrate terminates on a service profile that your organization manages, you can raise a support ticket to request enabling of your service profile for Z-side migrations on those ports.

To migrate the Z-side of your connection to a different port:

  1. Log in to Equinix Fabric.
  2. From the Connections menu, select Connection Inventory.

  3. Click the connection you want to migrate.

    Note: If your connection pre-dates 2019, raise a support ticket to initiate a migration request.

    The Connection details will display.

  4. Click Destination.

  5. In the Port Name section, click Migrate.

    Note: You must have Connection Edit permissions in order to perform this operation. To obtain permissions, contact your organization’s primary administrator for access.

  6. In the Migrate this Connection to a new Port section:

    • Select a port in the drop-down list.

      Note: Selecting a port of a different billing type for Z-side migrations does not incur changes in the billing of the connection.

      Ports available in the drop-down list will meet the following criteria:

      • Ports will belong to the same billing account as the original port for the connection. Migrating a connection between ports belonging to different accounts is not supported.

      • Ports will be located in the same metro location as the original port for the connection.

      • Ports will be of the same priority (Primary/Secondary) as the original port for the connection. Migrating the connection between ports of different priority is not supported.

      • Ports will support the same encapsulation type (Dot1Q or QinQ) as the original port on the connection.

    • Select I have verified the port capacity and VLAN availability on the new port. I will perform the necessary changes on my end.

    • Select the terms and conditions option.

  7. Click Confirm.

A message will display at the top of the page and in the Connection details indicating the migration has been initiated.

You will also receive an email confirming the migration.

Subsequent Z-side migrations can be performed without any limitations.