Five9 Redundant Data Center Locations

This topic explains the steps for connecting to Five9 Redundant Data Center Locations in Equinix Fabric. The process involves connecting to Five9 with dual redundant Fabric ports, two connectors, and redundant routing instances (RIs). The following architectures are approved:

  • Architecture 1 (recommended) – Each customer location connects to two Five9 data center locations with two customer routers/switches connected to dual Equinix Fabric ports. This ensures an availability SLA of 99.999%.

  • Architecture 2 – Each customer location connects to two Five9 data center locations with a single customer router/switch connected to a single Equinix Fabric port. This ensures an availability SLA of 99.9%.

  • Architecture 3 – A pair of customer locations (redundant) connects to two Five9 data center locations from each location.

The high level workflow for Architecture 1 is as follows:

First Customer Location (for example, London)

  1. Create the first redundant pair of routing instances in the first location that you wish to connect to Five9 from (for example, London).

  2. Create placeholder connectors for both the primary and secondary routing instances at the first location.

  3. Create a primary connection (connector and subscription) between your first location and the first Five9 location.

  4. Create a secondary connection (connector and subscription) between your first location and the first Five9 location.

  5. Repeat steps 1-4 to create a second pair of redundant connections between your first location and the second Five9 location.

Second Customer Location (for example: Frankfurt)

Follow the steps above to create a similar set of components and connections from your secondary location to the same Five9 locations.

Important: The workflow must be followed in the order presented in this topic.

Create Redundant Connections

In this process, you will create a total of eight Layer 3 subscriptions that implement the recommended deployment scenario.

  1. Log in to Equinix Fabric.

  2. Create a redundant pair of routing instances:

    1. From the Inventory menu, select Routing Instances.

    2. Click Create a New Routing Instance.

    3. Select routing instances location. In this example, London.

    4. Enter a name for the primary routing instance.

    5. In the Will you need a secondary, redundant routing instance? section, select Yes.

    6. Enter a name for the secondary routing instance.

    7. In the Route Type section, make sure that the Public option is selected.

    8. In the Autonomous System Number (ASN) section, enter the ASN to be used to peer with on the customer device at that location.

    9. Select Use Authentication to configure BGP session authentication key.

    10. Click Next.

    11. Review your order, adjust notification settings, and click Submit.

      Tip: Click Design Summary to download a PDF a summary of your order in PDF format.

  3. Create placeholder connectors.

    Note: These will only be used to provision the previously created routing instances, but not to connect to the Five9 service. You won't be charged for these connectors.

    1. From the Inventory menu, select Connectors.

    2. Click Create Connector.

    3. From the Select a Location drop-down list, select the location where you have created the routing instances.

    4. From the Select a Routing Instance drop-down list, select the primary routing instance that you have created.

    5. From the Port drop-down list, select the primary port for the primary connector.

    6. In the Choose to tag or untag your ports section, make sure the default Tagged option is selected and enter a VLAN ID.

      Note: This VLAN identifier will be reserved on that port, but won't be the VLAN used to connect to the Five9 services. This VLAN is required to make the routing instances available for selection when creating Fabric connections to Five9.

    7. Make sure that none of the options in Optional Network Services are selected, and click Next.

    8. Review your configuration, add email addresses for anyone who should receive notifications regarding the configuration, and click Submit.

    9. Click Go to Inventory and make sure the connector has been provisioned.

      Note: It should take approximately 1 minute for the primary connector to be provisioned. Refresh your browser to update the status.

    10. From the Inventory menu, select Routing Instances and verify that the primary routing instance has been provisioned.

    11. Repeat steps a - j to create a secondary connector. Make sure you select the secondary routing instance in step d and the secondary port in step e.

    After completing steps above, you will have provisioned two routing instances at the first location.

  4. Create Fabric connections to Five9 services.

    1. From the Connections menu, select Create Connection.

    2. On the A Service Provider card, click Connect to a Service Provider.

    3. Enter Five9 in the search field.

    4. On the Five9 card, click Select Service then click Create Connection.

    5. In the Origin section:

      • Select the option to connect using a port.

      • Select an origin location, the same where you've created your routing instances.

      • Select the primary Fabric port.

    6. In the Connection Speed section, select a Billing Tier and Speed combination.

    7. In the Destination section, select the location of the first Five9 service that you wish to connect to. In this example, this would also be London.

    8. Click Next: Connection Details.

    9. In the Technical Specifications section:

      • Connection Name – Enter the name for your connection.

      • Advertised Subnet(s) – Enter the subnets you will advertise to Five9.

      • Port Tagging – Select Tagged.

      • VLAN ID – Enter the VLAN ID used for the connection (any number between 2 and 4092).

        Important: Make sure the VLAN ID doesn't conflict with the VLAN ID used by the placeholder connector.

    10. In the Routing Instance section, select the primary routing instance you've created.

    11. Leave all of the remaining options as default and click Next: Review.

    12. Review your order and click Submit Order.

      Tip: Click Design Summary to download a PDF.

      Note: The connection status will display Pending Approval. It will stay in this status until Five9 reviews and approves the connection.

    13. Repeat steps a - l to create a secondary connection and subscription to Five9 services in London. Make sure you select the secondary Fabric port in step e and the secondary routing instance in step j.

    After completing these steps, you will have created two connections from your first location to the first Five9 location.

  5. Repeat steps 1 - 4 to create:

    • Two additional routing instances
    • Two additional placeholder connector
    • Two new connectors/subscriptions to Five9 Amsterdam location

  6. Repeat steps 1 - 5 and create a similar set of connections to Five9 services from your secondary location.

Support

If any of the connection creation steps do not work, submit a support ticket for assistance.

Submit Support Ticket

  1. Click Support and select Support Ticket.

  2. Click Connections.

  3. Click New Connection.

  4. In the Issue Type drop-down menu, select L3 Components (Subscription, Routing Instance, Connector).

  5. In the Please include specific instructions and details box, describe the issue you encountered. Be as specific as possible.

  6. Click Upload Files to upload any relevant files.

  7. Select the date the issue occurred.

  8. Enter relevant customer information.

  9. Click Submit. You will receive confirmation of your support request. The confirmation includes your case number.

If the issue requires immediate attention, submit the ticket and then click Support and select Global Service Desk to find your in-country support phone number. When you call, make sure you have your case number ready.