Order a Dedicated Port and Activate Service

You can order a dedicated Equinix Internet Access port for an Equinix IBX data center where you already have a cage or a cabinet. Equinix Internet Access is integrated with Equinix Customer Portal (ECP), so you can place the order after logging into your ECP account.

Order Equinix Internet Access as Your Main Connection Video


Note: If you have an Equinix Fabric account, you can quickly order and activate Equinix Internet Access services through the Fabric portal or by using an API. To determine if this is a solution that fits your needs, see Internet Connection with Fabric.

To order an Equinix Internet Access port over ECP:

  1. Sign into the Equinix Customer Portal.

  2. From the Orders & Tickets menu, choose Network Ports.

  3. From the Interconnection Catalog window, click the Equinix Internet Access card.

    The Select Location form displays your available Equinix location choices.

    Note: The following steps guide you through the ordering flow based on the assets that are assigned to your organization, project, and account. The choices that are displayed apply to your situation.

    Tip: To view the price update for each configuration selection, click Order Summary in the upper right of the form. Click again to hide the summary.

Select Location

  1. In the Select Location section, click the IBX data center location for the new port.

    Note: Only the IBX locations where you have assets are displayed.

  2. Choose an Account Name from the drop-down list on the right side of the form.

  3. Click Next.

Specify Internet Access Details

Order Equinix Internet Access as Your Backup Connection Video


  1. In the Specify Internet Access Details section, select a Use Case to identify the purpose of your new connection:

    • Main – Primary connection to the internet

    • Backup – Alternate connection to the internet

    • Management Access – Narrow channel connection to your physical or virtual workloads at Equinix data centers. If you select this option, click Next and proceed to Configure Your Patch Panel.

    Note: The options recommended by Equinix are highlighted in this form. While completing the form, you can select Restore Recommended Configuration in the Package Configuration section to reset your configuration to the recommended options.

  2. Select the Traffic Billing Type:

    • Fixed Bandwidth and Price – Traffic is capped to your selected bandwidth, with no bursting. Price per month is fixed.

    • Burst Billing – Traffic isn't capped, and your selected bandwidth can be exceeded. Price per month can vary.

    • Usage Based Billing – Traffic is billed based on port speed and data usage. Price and bandwidth are not fixed.

  3. Select the Port Speed of 1 G, 10 G, or 100 G.

  4. (Optional) Equinix Internet Access supports Link Aggregation Groups (LAGs) with 10 G or 100 G port speeds. To configure a LAG:

    1. If your port speed is 10 G or 100 G, select Add Link Aggregation Group Support to create a new LAG.

    2. Drag the slider to select the number of ports in the new LAG.

  5. Depending on your billing type, choose the Bandwidth or Bandwidth Minimum Commit from the drop-down list that is closest to your projected usage. (Bandwidth options do not apply to usage-based billing.)

  6. Select a Single Port or Dual Port connection to the Equinix Internet Access platform.

  7. Select a Routing Configuration:

    • Direct or VRRP Direct

    • Static or VRRP Static

    • BGP – Select a policy: Default Route, Full Routing Table, or both Default Route and Full Routing Table.

  8. Click Next.

Provide IP Addresses

  1. In the Provide IP Addresses section, select the provider of the IP addresses for the LAN that is typically behind your device:

    • Equinix-provided – Lease IP addresses from Equinix

    • Customer-provided – Supply your own public IP addresses

  2. If Equinix provides your IP addresses, you can lease additional IP addresses.

    1. Select IPv4, IPv6, or both IPv4 and IPv6.

    2. Select the subnet addresses.

    3. (APAC only) Complete the IP Address Request questions.

    4. (APAC only) Provide details about your Addressing Plan.

  3. If you supply your own IP addresses, provide Your IP Subnet Information, including your Customer Public ASN and your LAN Subnet – IPv4 Address Range:

  4. Click Next.

Configure Your Patch Panel

The IBX location and Connection Service/Media Type for the new patch panel is shown at the top of this section.

  1. Provide information about the Primary patch panel configuration. Choose the options from the drop-down lists:

    1. Cage

    2. Cabinet

    3. Patch Panel

    4. Connector Type

    5. Port A

    6. Port B

  2. For LAGs, choose the drop-down options for each port in the group.

  3. If you are setting up a dual port configuration, click the Secondary tab. Repeat step 1, choosing the options from the drop-down lists for the second configuration.
  4. Click Next.

Provide Contact Information


To make changes in a previous section, mouse over the blue progress bar at the top of the page.

Completed sections are listed with check marks. Click a completed section to return and make changes.

A technical contact and a notification contact are required. By default, your contact information is provided as the Notification Contact to receive order updates.

  • To assign yourself as the Technical Contact, click this option so that Equinix can contact you if troubleshooting or clarification is needed.

  • To assign another user as the technical contact:

    1. Click Select from Directory. A panel displays a directory on the right side of your browser. Click a name in this directory, then click Select.

      The new name and contact information is added to the list of contacts.

    2. Click Technical Contact to assign this new name.

    3. Click Next.

Review Order

  1. Review the location summary.

  2. In the Internet Access Details section, click Equinix Internet Access and IP Addresses to review the technical details, quantities, and charges.

  3. Review the Contact Information.

  4. To provide purchase order (PO) information, click Add Purchase Order Number.

    Note: If your billing account requires a PO (also known as a PO bearing account), you must complete this step.

    A panel is displayed on the right side of your browser.

    • Select an existing purchase order from the list.

    • Alternatively, to enter a new number, click Add a new Purchase Order. Enter the PO number and other details, and upload the purchase order form. Click Add.

  5. (Optional) In the Customer Reference field, enter the text or numbers that identify this order.

  6. Select the checkbox to accept the Pricing Information.

  7. View and Accept the terms and conditions.

  8. Click Submit Order. An order confirmation is displayed with a brief survey to provide feedback. You will also receive an email confirmation.

  9. To view your order status in the ECP dashboard, click Track in Order History.

Request Changes to a Service

Users can’t use ECP to make changes directly to their existing Internet Access services. However, for dedicated port services, Equinix Support can take care of some changes offline. For example, you can contact Support to request Move, Add, Change, or Delete (MACD) changes to these features:

  • Bandwidth

  • Billing type

  • Redundancy (for example, changing between single-homed and dual-homed configurations)

  • Port configuration and IP address combinations

Note: No changes can be made to existing Internet Access with Fabric services.